The ability to bank anywhere at any time is an important service to provide to everyone. We're working towards making our mobile app inclusive of people who may need a range of accessibility features. To do this, we’ve made our app compatible with both iOS and Android operating systems across of a range of device models.

Tap and Pay as an accessibility tool

Tap and Pay on your mobile is not only convenient but also a great accessibility tool.

For people with low vision or restricted mobility and dexterity, Tap and Pay offers a convenient alternative to having to find and insert their card. It’s as easy as opening your phone and tapping it on the terminal.

NAB customers can use a range of Tap and Pay technologies. We currently support Apple Pay, Google Pay and Samsung Pay.

Accessibility and compatible technology

We're committed to making our services compatible with a range of assistive technologies. Our mobile app has functionality with a variety of inbuilt Android and iOS mobile accessibility functions.

Our mobile app is compatible with:

  • adjustable text sizing
  • high contrast and bold text options
  • zoom functionality.

The accessibility menu can be enabled on both Android and iOS for further dexterity, hearing and visibility assistance.

We’re working towards reaching the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Our mobile app is compatible with OS specific screen readers for those who need vision assistance. Current compatible mobile screen readers are:

  • VoiceOver for iOS
  • TalkBack for Android.

Minimum operating system requirements

We release a monthly update of our mobile banking app to fix issues and improve our users experience. We recommend using the latest version to maximise accessibility.

To ensure compatibility with assistive technologies the NAB mobile banking app has some minimum technical requirements. It’s compatible with:

  • Android OS 7.0 and above
  • iOS 11.0 or later.

If these versions of Android or iOS are not supported by your device, you’ll need to use NAB internet banking via your mobile browser.

Important Information

Consider the NAB Internet Banking terms and conditions which apply when using NAB Internet Banking and the NAB app, before making any decisions regarding these products. The NAB app is compatible with Android™ and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Products issued by NAB.

Find out more about accessibility and inclusion

Accessibility action plan
Download our accessible and Easy English versions of our Accessibility Action Plan.

Branch, ATM and Payments accessibility
Learn about the accessible features of our branches and ATMs.

Web accessibility
Read how our website and internet banking features make banking accessible for everyone.

Workplace accessibility
We’re improving accessibility for our people and customers with a disability and making it easier for them to do business with us.

Accessibility feedback or suggestions

Call us
Call 1800 152 015, option #3

Write
National Australia Bank

Head of Customer Solutions

Reply Paid 2870

MELBOURNE VIC 8060

Online
Go to our feedback form

Additional accessibility support services

The National Relay Service

If you’re hearing-impaired or speech-impaired, contact the National Relay Service.

TTY/Voice: 1800 555 677 and ask for 1800 152 015

Speak and Listen: 1800 555 727

Alternative Access Formats

Need an alternative format? We’ll be happy to help. Call us on 1800 152 015 (option #3).

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