Accessibility matters
The ability to bank anywhere at any time is an important service to provide to everyone. We're working towards making our mobile app inclusive of people who may need a range of accessibility features. To do this, we’ve made our app compatible with both iOS and Android operating systems across of a range of device models.
Tap and Pay as an accessibility tool
Tap and Pay on your mobile is not only convenient but also a great accessibility tool.
For people with low vision or restricted mobility and dexterity, Tap and Pay offers a convenient alternative to having to find and insert their card. It’s as easy as opening your phone and tapping it on the terminal.
NAB customers can use a range of Tap and Pay technologies. We currently support Apple Pay, Google Pay and Samsung Pay.
Accessibility and compatible technology
We're committed to making our services compatible with a range of assistive technologies. Our mobile app has functionality with a variety of inbuilt Android and iOS mobile accessibility functions.
Our mobile app is compatible with:
- adjustable text sizing
- high contrast and bold text options
- zoom functionality.
The accessibility menu can be enabled on both Android and iOS for further dexterity, hearing and visibility assistance.
We’re working towards reaching the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Our mobile app is compatible with OS specific screen readers for those who need vision assistance. Current compatible mobile screen readers are:
- VoiceOver for iOS
- TalkBack for Android.
Accessibility feedback or suggestions
| Call us | Call 1800 152 015, and select option 2 when prompted. |
|---|---|
| Write | National Australia Bank Head of Customer Resolutions, Reply Paid 2870 Melbourne VIC 8060 |
| Online | Go to our feedback form |
Additional accessibility support services
The National Relay Service
If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.
Phone numbers and servicing options
Visit the National Relay Service website to find a suitable service option, NRS phone numbers and service links.
National Relay Service phone numbers and links
National Relay Service options
Alternative Access Formats
Need an alternative format? We’ll be happy to help. Call us on 1800 152 015 (option #2) or email us at alternateformats@nab.com.au.
Visit a branch
Find a branch and we'll help you in person.
Learn more about accessibility and inclusion
Accessibility action plan
Download our accessible and Easy English versions of our Accessibility Action Plan.
Branch, ATM and payments accessibility
Learn about the accessible features of our branches and ATMs.
Web accessibility
Read how our website and internet banking features make banking accessible for everyone.
Get in touch
Customer Support Tool
Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.
Contact us
Explore our personal banking contact information and get support with a wide range of products, services and topics.
Visit a NAB branch
Visit us in person at your nearest NAB branch or business banking centre.
Terms and Conditions
Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.
Consider the NAB Internet Banking terms and conditions which apply when using NAB Internet Banking and the NAB app, before making any decisions regarding these products. The NAB app is compatible with Android™ and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Products issued by NAB.