Manage your NAB business credit cards

Our range of business credit cards

• Have the NAB Business Visa Debit Card?
• Products no longer for sale

Managing your card details

• Change your PIN
• Forgotten your PIN
• Change credit limit
• Change your contact details
• Add a cardholder
• Remove a cardholder or change primary cardholder
• Change cash advance cardholder access
• Adding a third party authority

Using your card

• Make repayments to your card
• Pay bills
• Digital payments

Helpful contacts

• Lost or stolen cards
• Credit card security
• NAB Telephone Banking
• NAB Internet Banking
• Emergency travel assistance contacts

Our range of business credit cards

The information on this page relates to the following business credit cards:

• NAB Rewards Business Signature Card
• NAB Qantas Business Signature Card
• NAB Low Rate Business Card
  
• NAB Business Card 
• NAB Purchasing and Corporate Card

If your business uses NAB Purchasing and Corporate Cards, please contact your Card Administrator for help managing your cards.

Have the NAB Business Visa Debit Card?

Learn how to Manage your NAB Business Visa Debit Card.

Products no longer for sale

• Velocity NAB Business American Express® Card
  
• NAB Qantas Business Card
• NAB Business Payments Card

Managing your card details

Change your PIN

For new cards, your PIN will arrive in the mail within 10 business days.

You can change your PIN at any time in the NAB app or NAB Internet Banking. Head to the Cards section > Select your Card > Change your PIN.

You can also call us on 13 10 12 or visit your nearest branch. If you select one of these options, you’ll also need to set your PIN at a NAB ATM.

Forgotten your PIN

You have three attempts to key the correct PIN. After that we protect your account by locking it until the next day.

If you would like a new PIN:

• Download the latest version of the NAB app or access NAB Internet Banking then head to the Cards section > Select your card > Change your PIN
• Visit any NAB branch.
• Call us on 13 10 12 from Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT) or +61 3 8641 9886 if you're overseas. 
• For Signature cards, please call 1300 498 594, 24 hours, 7 days a week.

Change credit limit

Note: Not applicable to NAB Business Payments Card.

• Business Credit Cards - Facility Limit Increase (PDF, 171KB), opens in new window
• Business Credit Cards - Facility Limit Decrease (PDF, 537KB), opens in new window

Change your contact details

To change contact details (like your address or telephone number), call us on 13 10 12, Monday to Friday, 8:00am to 8:00pm (AEST/AEDT).

Add a cardholder

• Business Credit Cards – Add a Cardholder (PDF, 161KB), opens in new window

Remove a cardholder or change primary cardholder

To remove a cardholder, or change the primary customer on a card:

• Visit your nearest NAB branch.
• Contact your banker.
• Call us on 13 10 12 Monday to Friday, 8:00am to 8:00pm (AEST/AEDT).

Change cash advance cardholder access

Contact your banker or call us on 13 10 12 Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT).

Adding a third party authority

Business Credit Cards - third party authority (PDF, 74KB), opens in new window

Using your card

Make repayments to your card

To make card repayments, you can:

• Transfer funds from linked NAB accounts via NAB Internet Banking , NAB Telephone Banking  (call 13 22 65, 24 hours, 7 days a week) or at a NAB ATM .
• Visit your nearest branch and pay in person.
• Pay at any Australia Post outlet displaying the Bank@Post® ^TM sign.
• Use direct debit .

Pay bills

Paying your bills with a business card is simple, either:

• make a one-off payment using BPAY® on NAB Internet Banking  or through NAB Telephone Banking  (13 22 65, 24 hours, 7 days a week).
• set up an ongoing direct debit, contact your biller.

Digital payments

Pay on the go with our digital payment options.

Helpful contacts

For general enquiries call 13 10 12, Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT).

Lost or stolen cards

If your card is lost or stolen, call us immediately on 1800 033 103 (within Australia) or +61 3 8641 9121 (from overseas), 24 hours, 7 days a week. Calls from mobile phones are charged at applicable mobile phone rates.

If you’ve misplaced your card but may be able to find it again, you can temporarily block your card in the NAB app or NAB Internet Banking.

Only the facility owner can remove temporary blocks or permanently block business cards linked to the facility, by calling 13 10 12

Credit card security

Read about how to protect your credit card when shopping online on our credit card security page on our personal website.

NAB Telephone Banking

You can register for NAB Telephone Banking by calling 13 22 65, 24 hours, 7 days a week and a customer service representative will issue you with a temporary password immediately. Then you're ready to start telephone banking whenever it suits you.

NAB Internet Banking

If you need internet banking assistance, contact us on 1300 651 656.

Emergency travel assistance contacts

The following contact is available 24 hours, 7 days a week.

Visa Emergency Travel Assistance

• Help with obtaining replacement cards and emergency cash advances of up to USD5000.
• View the Visa Global Service Centre toll free telephone numbers, opens in new window.