What is financial difficulty?

If you’re struggling to pay your loans you may be in financial difficulty. This can be caused by things such as:

  • COVID-19
  • injury or illness
  • losing your job or working fewer hours
  • reduced business income
  • relationship breakdowns, domestic violence or financial abuse
  • natural disasters
  • gambling

If you're finding things tough, please reach out to us as soon as you can.

Financial hardship

Financial hardship

Financial hardship

COVID-19 support
Learn how to safely bank with us during COVID-19 and how we can support you or your business.

Support in times of need

Contact us

Personal banking contacts

Chat online, via social media or on the phone with a personal banking specialist.

Business banking contacts

Chat online, request a call back or call to speak with a business banking specialist.

Visit a branch

Visit us in person at your nearest NAB branch or business banking centre.

Give us feedback

Help us improve your banking experience. Give us your feedback or make a complaint.

Important information