What is financial difficulty?
If you’re struggling to pay your loans you may be in financial difficulty. This can be caused by things such as:
- injury or illness
- losing your job or working fewer hours
- reduced business income
- relationship breakdowns, domestic violence or financial abuse
- natural disasters
If you're finding things tough, please reach out to us as soon as you can.
Learn how to safely bank with us during COVID-19 and how we can support you or your business.
Support in times of need
Personal banking contacts
Chat online, via social media or on the phone with a personal banking specialist.
Business banking contacts
Chat online, request a call back or call to speak with a business banking specialist.
Visit a branch
Visit us in person at your nearest NAB branch or business banking centre.
Give us feedback
Help us improve your banking experience. Give us your feedback or make a complaint.
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