We're here to help

If you’re struggling with your finances, it’s important that you reach out to us as soon as you can. Financial difficulty can happen to anyone. If you’ve had an unplanned life event like unemployment or reduced income, a relationship breakdown or domestic violence, a natural disaster, illness or injury or if you just need some temporary support, we can help.

Short term help

If you’ve had some unexpected expenses recently and you’ve missed a payment, or if you think you might miss a payment soon, please get in touch with us so we can help.

Call Customer Assist

If you’re a personal bank customer, speak to us for support that’s specific to you.

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)

Within Australia: 1300 661 114

Call Business Assist

For small business and commercial cards within Australia, speak to us about getting support.

Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

Within Australia: 1300 881 661

Long term assistance

If your circumstances have changed and it’s impacting your ability to keep up with your payments on an ongoing basis, please contact our Customer Care team as soon as you can for assistance.

Call Customer Care

If you’re a personal bank customer, we can help find a solution that’s right for your circumstances.

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)

Within Australia: 1800 701 599

Call Business Customer Care

For small business and commercial cards within Australia, we can help tailor a solution to your needs.

Monday to Friday, 8:00am to 5:00pm (AEST/AEDT)

Within Australia: 1300 961 577

If you would like to add a third party authority to your accounts, you can complete a Letter of Authority (LOA) (PDF, 104KB), opens in new window with your representative.

Customers with Business Lending

If you are a business customer and have been contacted by our NAB Assist Business Solutions team, please get in touch.  

Call Business Solutions

For customers with business lending

Monday to Friday, 8:00am – 5:00pm (AEST/AEDT)

Within Australia: ​1300 392 545

Easy English hardship information plan

Our hardship information is available as an Easy English version.

How we'll support you

Financial hardship due to gambling

If your financial hardship is caused by gambling, contact NAB Assist on 1800 701 599 and our team can talk you through your options. This might include the option to restrict gambling transactions on your NAB cards.

Support in times of need

Get in touch

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Give us feedback

Help us improve your banking experience. Give us your feedback or make a complaint.

Interpreters available

Do you have limited English or prefer to speak in a language other than English? When you call us, just say “I need an interpreter” and we’ll arrange for someone to help with your enquiry.

If you don’t see your language listed, please ask us for help to find someone who speaks your language to help with your banking.

Important information