What is financial difficulty?
If you’re struggling to pay your loans you may be in financial difficulty. This can be caused by things such as:
- injury or illness
- losing your job or working fewer hours
- reduced business income
- relationship breakdowns, domestic violence or financial abuse
- natural disasters
If you're finding things tough, please reach out to us as soon as you can.
Learn how to safely bank with us during COVID-19 and how we can support you or your business.
Help with financial hardship
Financial hardship due to gambling
Support in times of need
Personal banking contacts
Chat online, via social media or on the phone with a personal banking specialist.
Business banking contacts
Chat online, request a call back or call to speak with a business banking specialist.
Visit a branch
Visit us in person at your nearest NAB branch or business banking centre.
Give us feedback
Help us improve your banking experience. Give us your feedback or make a complaint.
Do you have limited English? We have interpreter services that can help. When you call us, just say “I need an interpreter” and we’ll arrange for someone to help with your banking enquiries.
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