We're here to help
If you’re struggling with your finances, it’s important that you reach out to us as soon as you can. Financial difficulty can happen to anyone. If you’ve had an unplanned life event like unemployment or reduced income, a relationship breakdown or domestic violence, a natural disaster, illness or injury or if you just need some temporary support, we can help.
Short term help
If you’ve had some unexpected expenses recently and you’ve missed a payment, or if you think you might miss a payment soon, please get in touch with us so we can help.
Call Customer Assist
If you’re a personal bank customer, speak to us for support that’s specific to you.
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)
Within Australia: 1300 661 114
Call Business Assist
For small business and commercial cards within Australia, speak to us about getting support.
Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)
Within Australia: 1300 881 661
Long term assistance
If your circumstances have changed and it’s impacting your ability to keep up with your payments on an ongoing basis, please contact our Customer Care team as soon as you can for assistance.
Call Customer Care
If you’re a personal bank customer, we can help find a solution that’s right for your circumstances.
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 1:00pm (AEST/AEDT)
Within Australia: 1800 701 599
Call Business Customer Care
For small business and commercial cards within Australia, we can help tailor a solution to your needs.
Monday to Friday, 8:00am to 5:00pm (AEST/AEDT)
Within Australia: 1300 961 577
If you would like to add a third party authority to your accounts, you can complete a Letter of Authority (LOA) (PDF, 104KB), opens in new window with your representative.
How we'll support you
Financial hardship due to gambling
If your financial hardship is caused by gambling, contact NAB Assist on 1800 701 599 and our team can talk you through your options. This might include the option to restrict gambling transactions on your NAB cards.
Support in times of need
Get in touch
Visit a NAB branch
Visit us in person at your nearest NAB branch or business banking centre.
Give us feedback
Help us improve your banking experience. Give us your feedback or make a complaint.
Important information
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