Internet Banking

If you’ve forgotten your password, remember:

• it’s case sensitive
• it’s at least 6 characters long
• it contains at least one character from two of the following categories: upper case letter, lower case letter, number or special character (eg. !@#$%).

Still can’t remember?

Select Forgotten your password? on the Internet Banking login page.

To reset your password, you’ll need:

• your NAB Identification Number
• either your mobile phone (if it’s been set up for SMS Security) or your NAB Telephone Banking password (or a temporary password).

If you don’t have these things, call us on 1300 651 656 or visit any NAB branch.

The default limit is $2,500 if you’re not registered for SMS security or $5,000 if you’re registered for SMS security. By being registered for SMS security you can change your daily transfer limit up to $40,000¹ by selecting Settings/Mailbox and then Internet Banking Settings.

Your daily transfer limit applies to:

• funds transfers from your linked accounts to other financial institutions or other NAB accounts not linked to you.
• multiple funds transfers from your linked accounts to other financial institutions and other NAB accounts not linked to you.
• BPAY^® payments (except for bill payments made to non NAB authorised billers by customers who are not registered for SMS Security).
• International funds transfers (both the transaction amount in AUD dollars plus the international funds transfer fee) . There’s a separate daily limit for international funds transfers.

It doesn’t apply to:

• Funds transfers between your linked accounts at NAB.
• Bill payments to BPAY^® billers who have been bank authorised (individual billers may impose their own transaction limits).

Transfer using PayID or to your linked accounts

There are no cut-off times. When paying to a PayID, in most cases they’ll have the funds in under 60 seconds.

Transfer to another financial institution

If you make the transfer before 6pm (Melbourne time) on a business day in most cases they’ll get the funds the next business day, and if it’s after 6pm, or on a weekend or public holiday, within two business days.

Transfer to another NAB account

If you make the payment before 10pm (Melbourne time) on a business day in most cases they'll receive the funds on the same day. If it's after 10pm, or on a weekend or public holiday, the next business day.²

BPAY^® payment

If you make a BPAY^® payment before 6pm (Melbourne time) on a business day, we’ll send the details to the biller’s bank on the same day. Payments made after 6pm on business days, or at any time on a weekend or public holiday will usually be treated as being received by the biller on the next business day.

For more detail check out our different cut-off and processing times table.

After you’ve submitted your transfer in Internet Banking you’ll see a screen that’ll let you know if your transfer has been successfully submitted.

If you want to check the status of a transfer you made earlier or a future-dated payment, you can check your payment list by selecting Funds transfer from the menu and then Payment list.

Update contact, personal or tax residency details by logging into Internet Banking and selecting My details in the Settings/Mailbox menu.

If you want to update the mobile number you have registered for SMS security you’ll have to call us on 1300 651 656 or visit your nearest branch.

For more detailed information visit the update details page.

Exporting your transaction history is easy, simply:

1. Select your Account
2. Select Transaction History
3. To filter your transactions, select Show Filter and then filter by the options available
4. Select the Export button and choose the type of file you’d like to export

If you would like to print your entire transaction history, you can do so from this document.

Helpful hint: you can export your transactions to the following formats:

• Excel Spreadsheet
• Quicken version 6 or below
• Quicken version 7 or above

Microsoft Money

MYOB version 2002

1. Login to Internet Banking on your desktop.
2. Go into the ‘Proof of Balance’ section on the right-hand side of the screen.
3. Select Download Proof of Balance.

This will generate a Proof of Balance document for all your accounts.

If you’re having troubling registering for Internet Banking, ensure your device meets the technical requirements.

If you are still unable to register, please call the Internet Banking Support Team, who will be able to assist.

Australia: 1300 651 656

Overseas: +61 3 8641 9886