Accessibility matters

Accessibility benefits everyone. Our job is about making sure people can access the services and products that we provide. That’s why we’re committed to making our branches, ATMs, cards and EFTPOS terminals available and accessible to all of our users.

Requesting a Signature Only NAB Visa Debit card

The Signature Only card is an alternative for customers who are unable to use a Personal Identification Number (PIN). It lets customers with accessibility requirements complete card transactions in person using signature, rather than PIN.

The Signature Only card is identical to our standard Visa Debit cards, with the wording 'signature only' on the front.

If you request this type of card, these card features will stay the same:

  • card number and PIN
  • expiry date (unless it’s within three months of the card’s expiry date)
  • ATM access
  • security chip
  • tap and pay functionality.

To request a Signature Only card, visit your local branch and ask your banker to complete a request form.

 

Smart ATM accessibility features

We currently host a variety of ATM versions with different services. We’re always looking to upgrade the accessibility features in our newest technology.

Search for ATM locations and services.

Our current Smart ATM network includes physical accessibility features like:

  • braille keypads
  • wheelchair access with lowered heights
  • accessible locations and space requirements.

NAB Smart ATMs also include assistive technology like:

  • audio loops
  • headphone jacks
  • text to audio
  • clear text contrast
  • minimal screen navigation.

EFTPOS terminals accessibility features

All NAB branded EFTPOS terminals have inbuilt accessibility features as outlined by Australian standards. These features include:

  • a standard key layout, with a raised dot on the five key for orientation
  • an audio response is played with key presses for additional sensory support.

Visiting a branch

It's important our branches are accessible for everyone and customers with various needs will find, where possible, our branches have the following features:

  • ramp access
  • automatic doors.

Find your nearest branch and its services.

Note: Due to heritage regulations, some NAB locations are unable to adhere to accessibility standards.

Our branches also offer a range of accessible services like:

  • quiet offices
  • accessible formats for product disclosure statements
  • trained staff who are happy to help
  • portable hearing loop - customers with a Telecoil function in their hearing aids can use this device in the branch. please ask our staff.

Accessibility feedback or suggestions

Call us  Call 1800 152 015, and select option 2 when prompted.
Write National Australia Bank Head of Customer Resolutions,
Reply Paid 2870
Melbourne VIC 8060
Online Go to our feedback form

Additional accessibility support services

National Relay Service

If you’re d/Deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help. To contact NAB give our phone number 13 22 65 to the National Relay Service operator when asked.

Phone numbers and servicing options

Visit the National Relay Service website to find a suitable service option, NRS phone numbers and service links.

National Relay Service phone numbers and links

National Relay Service options

Alternative Access Formats

Need an alternative format for accessibility? We’ll be happy to help. Call us on 1800 152 015 (select option 2) or email us at alternateformats@nab.com.au.

Visit a branch

Find a branch and we'll help you in person.

Learn more about accessibility and inclusion

Find out how we’re committed to inclusivity for all our customers.

Accessibility action plan

Download our accessible and Easy English versions of our Accessibility Action Plan.

Web accessibility

Read how our website and internet banking features make banking accessible for everyone.

Mobile app accessibility

Read how the NAB app makes mobile banking accessible for everyone.

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Customer Support Tool

Contact us

Explore our personal banking contact information and get support with a wide range of products, services and topics.

View all personal banking contacts

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Find a NAB branch

Important information