Security
We’re committed to keeping your accounts secure. We have dedicated teams, services, and product features to keep you safe.Need assistance?
If you believe your online security has been compromised, please call us immediately on 13 22 65 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT).
Lost or stolen cards?
Call 1800 033 103, 24 hours, 7 days a week.
Received a suspicious message?
Please forward suspicious emails to phish@nab.com.au and then delete.
Please forward suspicious text messages to 0476 220 003 (047 NAB 0003) and then delete (see below for detailed instructions).
Please be aware you will not receive a personal response from phish@nab.com.au or 0476 220 003.
If you have received a suspicious email or text message and have responded to it, please call NAB on 13 22 65 immediately or visit your local branch.
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Cyber safety hub
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Protect your small to medium sized business with these tips and resources for you, and your employees, to help keep your business and your customers secure online.
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To help with your fraud or dispute query
Responsible Disclosure
Effective 31 May 2018 until further notice.
We take the security of our systems seriously, and we value the security community. The responsible disclosure of security vulnerabilities helps us ensure the security and privacy of NAB and our customers.
If you believe you have found a security vulnerability with any of our services, we would like you to let us know right away via our Responsible Disclosure Program.
NAB does not condone any malicious or illegal behaviour in the identification and reporting of security vulnerabilities.
NAB’s Responsible Disclosure Program is managed by Bugcrowd.
To see the terms of the Program, and to disclose, please refer to https://bugcrowd.com/nab
Please note all disclosures must be made via Bugcrowd, not directly to NAB.
Report suspicious text messages
If you receive a suspicious text message claiming to be from us, you can forward it directly to 0476 220 003* (047 NAB 0003 - to make it easier, we recommend you save it in your phone Contacts as ‘NAB Hoax’)
Simply follow the steps below. Please take care not to click on the link while doing so.
Apple device:
- Tap and hold your finger on the message until the option ‘Copy/More’ appears.
- Select ‘More’, then click the ‘Share/Forward’ arrow in the bottom right corner.
- Type 0476 220 003 as the recipient, and press ‘Send’.
- Delete the original and the forwarded version of the message.
Android device:
- Tap and hold your finger on the message until a menu appears.
- Select ‘Forward’, type 0476 220 003 as the recipient, and press ‘Send’.
- Delete the original and the forwarded version of the message.
Alternatively, you can continue to take a screenshot of the message and email it to phish@nab.com.au.
Please be aware you will not receive a personal response.
If you have received a suspicious email or text message and have responded to it, please call 13 22 65 or contact your local branch immediately.
*Please note, forwarding via SMS may incur a cost from your mobile provider. Please contact your mobile provider for more information.
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