What to do in the event of fraud or a scam

If you think you’ve been the victim of fraud or a scam and are worried about your account security, we can help.

Get immediate assistance

If your online security has been compromised, let us know immediately.

Call us 24 hours, 7 days a week - toll free

Within Australia: 13 22 65

Overseas: +61 3 8641 9121

Quote ‘Fraud Assist’

Report a lost or stolen card 

Get in touch with us as soon as you realise your card is lost or stolen. You can also place a temporary block on your card while we investigate it for you.

Call us 24 hours, 7 days a week - toll free

Within Australia: 1800 033 103

Overseas: +61 3 8641 9121

Report a suspicious message

Never respond to or open a suspicious text or email. Forward suspicious emails to phish@nab.com.au and then delete.

Please forward suspicious text messages to 0476 220 003 (047 NAB 0003) and then delete. You won’t receive a personal response from either phish@nab.com.au or from 0476 220 003.

How to report suspicious text messages

iPhone

 
  1. Tap and hold your finger on the message until the option Copy/More appears.

  2. Select More then tap the Share/Forward arrow in the bottom right corner of the screen.

  3. Type '0476 220 003' as the recipient, and press Send.

  4. Delete the original and forwarded versions of the message.

Android

 
  1. Tap and hold your finger on the message until a menu appears.

  2. Select Forward, type '0476 220 003' as the recipient, and press Send.

  3. Delete the original and forwarded versions of the message.

Cyber security hub

To help protect yourself or your business from cyber threats, fraud and scams we’ve created a resource hub with helpful articles, training, guides and toolkits.

You can learn about:

  • Identifying different types of scams

  • Protecting business data

  • Protecting your website and personal devices

  • Keeping your accounts and identity safe

  • Managing password security

Responsible disclosure program

We take our systems security seriously. The responsible disclosure of vulnerabilities helps ensure the security and privacy of NAB and our customers.

If you believe you have found a security vulnerability, let us know via our Responsible Disclosure Program, managed by Bugcrowd. Please note all disclosures must be made via Bugcrowd, not directly to NAB.

NAB does not condone malicious or illegal behaviour in the identification and reporting of security vulnerabilities.

To see the terms of the Program, and to disclose vulnerabilities, please refer to https://bugcrowd.com/nationalaustraliabankog, opens in new window.

Important information