As banking and technologies develop rapidly, NAB is 100% committed to providing innovative banking solutions while maintaining world class security standards.
Security contacts
Need assistance?
If you believe your online security has been compromised, please call us immediately on 13 22 65 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT).
Lost or stolen cards?
Call 1800 033 103, 24 hours, 7 days a week.
Received a suspicious message?
Please forward suspicious emails to hoax@nab.com.au and then delete.
Please take a screenshot of suspicious text messages and email them to hoax@nab.com.au, and then delete.
Please be aware you will not receive a personal response from hoax@nab.com.au.
If you have received a suspicious email or text message and have responded to it, please call NAB on 13 22 65 immediately or visit your local branch.
Cyber safety hub
Protect yourself and your loved ones with these tips and resources to help keep your internet devices secure.
Protect your small to medium sized business with these tips and resources for you, and your employees, to help keep your business and your customers secure online.
More security information
How we protect you
How you can protect yourself
Industry partners
- Australian Government - Stay Smart Online
- Australian Competition and Consumer Commission – Scamwatch
- Australian Crime Online Reporting Network (ACORN)
- Australian Bankers' Association
- New Payments Platform Association (Faster Payments)
To help with your fraud or dispute query
Responsible Disclosure
Effective 31 May 2018 until further notice.
We take the security of our systems seriously, and we value the security community. The responsible disclosure of security vulnerabilities helps us ensure the security and privacy of NAB and our customers.
If you believe you have found a security vulnerability with any of our services, we would like you to let us know right away via our Responsible Disclosure Program.
NAB does not condone any malicious or illegal behaviour in the identification and reporting of security vulnerabilities.
NAB’s Responsible Disclosure Program is managed by Bugcrowd.
To see the terms of the Program, and to disclose, please refer to https://bugcrowd.com/nab
Please note all disclosures must be made via Bugcrowd, not directly to NAB.