Why we need to confirm your details

Protecting your money and personal information is important to us, and we need to make sure the details we have about you are correct.

To prevent financial crime

Having accurate information helps us know who’s banking with us and protect our customers.

To identify you over the phone

Making sure we’ve got the right person on the phone is only possible if your details are correct.

To protect our communities

Knowing our customers are who they say they are helps us prevent fraud and identity theft.

Did we contact you about confirming your details?

Online banking How to confirm your details

The quickest and easiest way to confirm your details is online. If you haven’t registered for online banking yet, you can register using your NAB ID.

  1. Log in to the NAB app or Internet Banking.

  2. Select the Bell icon.

  3. Under Notifications select Confirm Details.

  4. Review your details and update them if anything’s changed.

  5. Confirm everything’s up to date – and you’re done.
Takes about 1 to 2 minutes to complete

If you need to provide documents

You generally won't need to provide documents online unless your name or date of birth are incorrect (for example, if you changed your legal name). If you do need to change your name or date of birth, please provide either your Australian driver licence or your passport.

If we do ask you to send us documents, particularly about your organisation, you can email them to refresh.identityprotect@nab.com.au.

Learn more about how we handle your personal information in our Privacy Policy.

If you’re having trouble online

Contact our Customer Identity Management team on 1300 631 727 (or on +61 3 9322 6426 if you’re outside Australia) and confirm your details over the phone. Our team is available Monday to Friday from 9am to 5pm (AEST/AEDT).

You can also confirm your details in person at your nearest branch. If you visit a branch, find out which documents to take with you.

Other important information

  • It's good to be cautious of anyone asking you for personal information.

    If you’re unsure whether a message you received was really from us, here are some tips.

    • Don't click or tap links in emails.
    • Delete SMS messages claiming to be from NAB if they contain links or phone numbers.
    • Type nab.com.au directly into your web browser.
    • Confirm your details in the NAB app or Internet Banking.
    • Use our website to check that phone number is really ours.

  • You need to confirm your:

    • Full name.
    • Date of birth.
    • Current residential and postal address.
    • Occupation.
    • Residency and citizenship.
    • Money-earning activities.

  • It’s important for us to know where the money that’s banked with us comes from.

    We ask customers for this information to meet our regulatory obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

    Our website has more information on how NAB manages financial crime .

  • Confirming your details isn’t optional, so if we've provided you with a due date, please confirm your details by that date to avoid interruptions to your banking services. If you need extra support confirming your details, contact us.

  • Please call us if you’re a sole trader and any of the following situations apply to you:

    • The update you’re trying to make to your ABN (Australian Business Number) isn’t accepted*, including removing a cancelled ABN.
    • You’ve updated any part of your personal legal name while confirming your details.
    • You’re being asked to confirm details about a sole trader business, but it’s a different type of organisation (such as a company or trust).

    Please call 1300 631 727 (+61 3 9322 6426 from overseas) Monday to Friday from 9am to 5pm (AEST/AEDT). Our dedicated Australian based team will help confirm your details quickly.

    * Any changes you tell us about your ABN will be verified with the ABR (Australian Business Register). To update your business name, you must have an ABN and have registered the business name with ABR.

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Important information