Financial Services Guide

Our Financial Services Guide is an important document which provides you with information to help you decide whether to use our products and services.  It provides information about:

  • the types of financial products that we’re authorised to provide

  • how we and our agents are paid in relation to providing these services

  • our internal and external complaints handling and dispute procedures, and how you can use them.
Financial Services Guide

Terms and conditions and product disclosure statements

A terms and conditions document or a product disclosure statement provides information about a product including key features, benefits, risks and the associated costs and fees.

Important information for our personal banking products

Find our product disclosure statements and terms and conditions for personal banking products and services.

Important information for our business banking products

Find our product disclosure statements and terms and conditions for business banking products and services.

Target Market Determinations

A Target Market Determination (TMD) describes who a product may be suitable for, based on likely needs, objectives and financial situations. It doesn’t replace terms and conditions or product disclosure statements. It’s important that you read and understand these disclosure documents before taking out one of our products.

Target Market Determination documents

Interest rates, fees and charges

View our various interest rates, fees and charges for personal and business banking. Find rates and fees for bank accounts, lending products and investment products.

Personal interest rates, fees and charges

Get in touch

Personal banking contacts

Visit our personal banking contact page for FAQ’s and how-to-guides, help from our virtual assistant and contact numbers.

View all personal banking contacts

Business banking contacts

Visit our business banking contact page for how-to-guides and FAQ’s, as well as contact numbers.

View all business banking contacts

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Find a NAB branch

Give us feedback

Help us improve your banking experience. Give us your feedback or make a complaint.

Give us feedback

Important information