We’re here to help you
If you’re having trouble making your NAB credit card or personal loan payments, we want to work with you to find a solution.
It can feel overwhelming, but financial difficulty can be managed. It’s important that you contact us as soon as you begin to struggle so we can discuss your options. We will:
- treat every customer fairly and individually
- show understanding that these repayments are not your only bills
- be open and clear about your options
- work to get you to the other side in the best possible position.
Having a discussion with us won’t affect your credit rating or credit score.
How we can support you
Credit card and personal loan support
Ways we can help you include:
- providing you with a temporary reduced payment arrangement
- giving you a temporary payment break
- where appropriate, consolidating your debt.
Other ways we can help
We can refer you to one of our trusted partners for support with:
- mental health
- financial and elder abuse
- domestic and family violence
- unemployment.
Having trouble making your repayments?
Complete an assistance request and we'll get in touch.
Other ways we can help you
Navigating a change of circumstance
Contact us
Request financial assistance
If you’re having trouble making your repayments, you can request assistance.
Call NAB Assist
Mon-Fri 8am - 8pm (AEST/ADST)
Sat 9am - 1pm (AEST/ADST)
Important information
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