We’re here to help you

If you’re having trouble making your NAB credit card or personal loan payments, we want to work with you to find a solution.

It can feel overwhelming, but financial difficulty can be managed. It’s important that you contact us as soon as you begin to struggle so we can discuss your options. We will:

  • treat every customer fairly and individually
  • show understanding that these repayments are not your only bills
  • be open and clear about your options
  • work to get you to the other side in the best possible position.

Having a discussion with us won’t affect your credit rating or credit score.

How we can support you

Credit card and personal loan support

Ways we can help you include:

  • providing you with a temporary reduced payment arrangement
  • giving you a temporary payment break
  • where appropriate, consolidating your debt.

Other ways we can help

We can refer you to one of our trusted partners for support with:

  • mental health
  • financial and elder abuse
  • domestic and family violence
  • unemployment.

Having trouble making your repayments?

Complete an assistance request and we'll get in touch.

Important information