First Nations support - NAB

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Hello and welcome

Hello and welcome to all First Nations peoples, from all communities, Countries and Nations across Australia. Our First Nations Customer Support Line is available to all First Nations peoples.


The greetings below recognise the Traditional Owners of the lands where NAB’s head offices are located, and where many of our First Nations Customer Support Line colleagues live and work.

  1. Wominjeka - Wurundjeri peoples and Bunurong peoples of the Kulin Nation

  2. Warami - Burramattagal Clan of the Dharug peoples

  3. Bujari Gamarruwa - Gadigal and Dharug of the Eora Nation

  4. Niina Marni - Kaurna peoples

  5. Kaya - Noongar peoples of Whadjuk Country

  6. Wunya - Yuggera and Yagarabul peoples

  7. Jinghi-wahla - Bundjalung peoples

  8. Giinagay - Gumbaynggirr peoples

  9. Ngandadyi - Yuwibara peoples

  10. Nyurra Wurriyn - Wadawurrung peoples

Acknowledgement of Country

NAB acknowledges the Traditional Owners and Custodians of the lands and waters across Australia, whose connection to Country has sustained community, culture and commerce for tens of thousands of years. We pay our respects to Elders past and present, recognising their enduring strength, innovation and economic leadership of First Nations peoples. We are committed to walking alongside First Nations leaders, businesses and communities to create lasting opportunities, strengthen capability and grow intergenerational wealth.


First Nations peoples should be aware that this website may contains images, voices and names of deceased persons.

We’re here to help you

Call us

Monday to Friday, 8:00am to 7:00pm (AEST/AEDT)

First Nations support - 1800 966 100

Who we help

  • First Nations peoples 
  • Community groups working with First Nations peoples and businesses

If you speak a First Nations language, we can help

Call the First Nations Customer Support Line and say “I need an interpreter”

How we help

Open a bank account

Once your account is open, you’ll get:

  • A NAB Visa Debit card to shop and pay safely
  • No fees or extra charges

Call the First Nations team for help on 1800 966 100.


Identification (ID) support

If you’re a First Nations person and you don’t have ID, we can help.

Other ID you can use:

  • First Nations Community ID Card
  • Referee Statement

Call the First Nations team for help on 1800 966 100.


Support from anywhere

If it’s hard to access your banking online or in branch, we can help.


Call us to:

  • Open a bank account
  • Check how much money you have
  • Reset your internet banking password
  • Learn how to use internet or phone banking
  • Report a lost or stolen card
  • Stop payments you don’t want
  • Prove who you are


You can also:

Referral assistance

We can help you to find services such as counselling and housing support. 

Financial assistance

If you’re worried about paying back things like a home loan or credit card, we can help. 
You can ask for:

  • A temporary break from payments
  • A plan to pay in smaller, easier amounts

How to get financial assistance:

No interest loans

If you have a low income we can help with no interest loans.

These loans can help pay things like:

  • Household items (like a fridge or washing machine)
  • Car repairs
  • Medical or dental costs
  • School expenses

Want to learn more or apply?

Get someone to help you

  • Ask a community member, community organisation, a money support worker or an Elder for assistance if calling is hard. 
  • We can work with your financial counsellor.
  • We can set up a Letter of Authority or other types of authorities. 

Business banking help

Do you need help with your business? Learn how we can help with Indigenous business banking support.

Want to give us feedback?

Give feedback to help us improve our service or make a complaint about something. You can either:

Mob Strong

A free nationwide legal advice and financial counselling service for First Nations peoples.

Visit Mob Strong , opens in new window

Accessible help for everyone

We offer a range of accessible services to help you access the right support, in the way that works best for you.

First Nations customer experience from Mark

“I needed some help with getting access to my bank account. I was pretty confused about where to go for help. When I called the number for First Nations peoples, they helped me straight away. We did it all on the phone. I didn’t think it could be this easy.”

Our First Nations Customer Support Line colleagues receive specialist training to ensure they are culturally safe and responsive to First Nations customers.

External support for First Nations peoples

Here is a list of organisations who can provide further support.  

13YARN , opens in new window

13YARN (13 92 76) is the first national crisis support line for mob who are feeling overwhelmed or having difficulty coping.

Thirrili , opens in new window

Thirrili provides emotional and practical support to families impacted by a loss from suicide or other fatal traumatic incidents.

Relationships Australia , opens in new window

Relationships Australia promotes the importance of respectful relationships for both individual mental health and general community outcomes.

ICAN , opens in new window

The Indigenous Consumer Assistance Network (ICAN) provides consumer education, advocacy and financial counselling services to First Nations consumers across the nation.

Tools and resources

Wherever you are in life, find the tools and resources that make managing your money easier.

Customer Care Kit

A guide to trusted organisations that offer free financial counselling services and community support.

Report fraud and scams

Learn what to do in the event of fraud or scams, and how to identify if you’re a victim.

Supporting people experiencing domestic and family violence

We're helping customers keep their finances safe and access support services.

How to detect and avoid elder financial abuse and get help

Elder financial abuse can happen to anyone. Learn how to detect it, and avoid it.

First Nations Programs

Discover early career opportunities, including traineeships, internships and graduate programs.

NAB First Nations Careers

We’re passionate about providing pathways and opportunities for First Nations Australians.

Get in touch

Call us

Call the First Nations team on 1800 966 100

Visit a NAB branch

Visit your nearest NAB branch to speak to us in person.

Find a NAB branch

Give us feedback

Suggestions, compliments and complaints.

Provide feedback

Important information