Online banking

It’s easier than ever to access your banking without coming into a branch or calling us, thanks to NAB Internet Banking and the NAB app. These two options are safe, secure and allow you to bank and manage your money online.

Manage your accounts in one place

Easily check your account balances and transaction history.

Download statements and proof of balance

As well as being able to view, download and print your statements, you can also download a summary of your account balances when you need them.

Make payments and transfers

Transfer between your own accounts, make payments to others, pay bills and more.

Internet Banking

Keep track of your finances on devices such as a computer or tablet.

Learn more about NAB Internet Banking

NAB app

Manage your money on the go with the NAB app on your smartphone.

Learn more about the NAB app

The security of your money is just as important to us as it is to you. That’s why we’ve made this promise to you.

We'll check your accounts and monitor your high-risk transactions.
We’ll let you know about suspected fraud and investigate it for you.
We’ll reimburse you 100% of any amount taken from your account if, despite our best defenses, you’re a victim of fraud. That’s 100% peace of mind.

Of course, your responsibilities when operating your account still apply.

Learn how to protect yourself from fraud and scams, by visiting our Security Hub, where you’ll also have access to all our latest security alerts.

How do I register for Internet Banking?

To register for internet banking - it should take less than 5 minutes. Before you get started, you’ll need your NAB ID (found on the back of your NAB debit or credit card), an email address and your mobile phone to receive a security code.

You can also register from the NAB app if you’ve already downloaded it, from either an iOS device or Android device.

How do I download the NAB app?

Visit the App store or Google Play and search ‘NAB’, then click to download. To log in, you’ll need your NAB ID (found on the back of your NAB debit or credit card) as well as your internet banking password.

How do I register for SMS Security?

View our detailed instructions on how to register for SMS security.

How does SMS Security help me

SMS security gives you extra security protection and additional features when you use the NAB app or NAB Internet Banking, including:

updating your personal details
activating your NAB Visa Debit card
setting and resetting your NAB Visa Debit or Credit Card PIN
resetting your password
authorising new billers and payees
confirming large transfers if you’ve increased your limit
confirming international payments.

How do I view my statements online?

You can view and download your NAB account statements through internet banking or from the NAB app.

To view your statements in internet banking, once logged in, go to the ‘Accounts’ menu and select ‘Statements’.

To view your statements in the NAB app, tap on the account you wish to view and select the options menu in the top right-hand corner. From here select ‘Statements’.

You can also switch to online statements only and turn off your paper statements.

How do I view my interest and account information online?

To view your interest information in internet banking, visit the ‘Accounts’ section and select ‘Interest statement’. You’ll find your BSB and account numbers on your ‘Account summary’ screen of internet banking.

You can also find this information in the NAB app, learn how with our helpful video guides.

How do I update my details online?

You can update your contact details in both internet banking and through the NAB app.

To update your details in internet banking visit the ‘Settings / Mailbox’ section and select ‘My details’.

To update your details in the NAB app, follow our helpful video guides.

How do I set up my PayID to send and receive instant payments?

Learn how to set up a PayID with our simple instructions. Once you’ve got your PayID set up, you’ll be able to receive fast payments within 60 seconds. In most instances these fast payments are available 24/7, provided the funds are coming from a participating bank.

How do I transfer money to others?

You can use the NAB app or internet banking to transfer money.

Use the ‘Transfer and pay’ menu in the NAB app, or the ‘Funds transfer’ menu in internet banking. This includes transferring money between your own NAB account as well as paying other people or businesses through the ‘Pay Anyone’ and ‘BPAY’ options.

Explore our step by step video guides on how to transfer money between your accounts in the NAB app.

Find more information on transferring money outside your accounts via internet banking, including changing your daily limit.

How do I dispute a transaction I don’t recognise?

If you don’t recognise a local transaction you can click on the transaction in the NAB app or through internet banking to get more details.¹ If something doesn’t feel right, you can dispute the transaction instantly.

To dispute a transaction in internet banking, simply click on the arrow next to the transaction and select ‘Dispute this transaction’.

Learn how to dispute a transaction in the NAB app with our step by step video guide.

How do I change my credit card limit?

Learn how to increase or decrease your personal credit card limit in the NAB app and internet banking with our simple instructions.

How do I deposit a cheque with my smartphone?

Take a photo of a cheque with your smartphone and deposit it into your account with the NAB app following our step by step guide. You can deposit up to $1,500 every 7 days without needing to travel to a branch.

How do I block or unblock my cards?

You can block and unblock cards through online banking quickly and securely, with either the NAB app or through internet banking.

To block or unblock your card with the NAB app, check out our video guides.

To block your card with internet banking, go to the “My cards” section, click on the card you want to block and select “Temporarily block my card” or “Block and replace my card”. To unblock a blocked card, just unselect the “Temporarily block my card" option.

How do I activate my cards and select a PIN?

If you are registered for SMS security the easiest way to activate a card or change/set a PIN is through online banking. You can do this in the ‘My Cards’ section in either the app or internet banking. Simply follow our step by step instructions.

How do I get a Proof of Balance document?

1. Login to Internet Banking on your desktop.

2. Go into the ‘Proof of Balance’ section on the right-hand side of the screen.

3. Select Download Proof of Balance.

This will generate a Proof of Balance document for all your accounts.

Online business banking

Regardless of your business size, our online banking options can provide you with all the options you could ever need.

Ways to bank

From mobile solutions and wearables, to more conventional ways of banking, we’re giving you more ways to manage your money securely and conveniently.

Online banking features

Explore the latest features across mobile and Internet Banking.

Important information

¹Additional merchant information and location available on domestic transactions only. Merchant details are provided by Look Who’s Charging. While every effort is made to ensure these details are correct, we can’t guarantee it.

NAB recommends you consider the Internet Banking terms and conditions document, available at nab.com.au before making any decisions regarding this product. This product is issued by National Australia Bank Limited. The NAB Mobile Banking app is compatible with Android and iOS, minimum platform requirements apply.

Android is a trademark of Google LLC.

iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

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