Why do you require this consent?

We need consent so that we can periodically verify your identity via an electronic verification service and/or credit reporting body. This enables us to meet our regulatory requirements under the Anti-Money Laundering and Counter Terrorism Financing Act.

Is my personal information protected?

We respect your personal information and our Privacy Policy explains how we handle it. This policy covers National Australia Bank Limited 12 004 044 937 and all its related companies. It also covers all subsidiaries (the NAB Group), including all our banking, financing, funds management, financial planning, superannuation, insurance, broking and e-commerce organisations.

How does providing ongoing consent benefit me?

Providing ongoing consent means we can electronically verify your details from time to time without having to inconvenience you with phone calls, emails or by asking you to visit a branch.

How long does my consent last?

Once you provide your consent, we’ll use it to electronically verify your details from time to time, unless you ask us not to.

How do I withdraw my consent?

Contact the customer due diligence team to withdraw your consent.

How do you verify my identification?

We verify your details such as name, date of birth, address and where relevant, your identification documents by engaging a verification service and/or credit reporting body who provide an assessment of the accuracy of our information.

This process can include the use of third party systems and services (which may involve sending your information from Australia to New Zealand or vice versa) – for example, the issuer or official record holder of your identification documents may be engaged to determine how well our information matches. NAB completes this process in accordance with the Anti-Money Laundering and Counter Terrorism Financing Act.

How often will you be verifying my identification?

Once every 1-3 years or more often if required.

What happens if I don’t provide consent?

We’ll continue to contact you periodically to verify your details. You’ll have to visit a branch with verification documents.

How do I know this communication is from NAB?

When we contact you to verify your identity, we’ll ask some security questions before proceeding. We’ll never ask you to confirm, update or disclose personal or banking information via a link in an email or text message.

If you ever have concerns about the legitimacy of a call, hang up and call us on a publicly available number. You can contact us on 13 22 65 or International +61 3 8641 9886, 24 hours a day, 7 days per week.

Read more about how to stay safe online.

Will this process include credit checking and will it affect my credit score?

The process of electronic verification will not include a credit check and will not affect your credit score.

Why did my identification verification fail?

On occasion, the verification service or credit reporting body we use may not have your current details, e.g. if your electoral roll details haven’t been updated. If this happens you’ll need to visit a branch with your identification documents.

Important information