Identity re-verification contacts - NAB
Who are the Customer Due Diligence team?
If you’ve received a request from NAB to verify or reverify your details, our team is here to help. We assist customers who have been asked to complete reverification for Customer Due Diligence (CDD) purposes.
For Customer Due Diligence purposes, if you’ve received a communication with a reference number, please get in touch with us so we can guide you through the process.
Customer Due Diligence is an important regulatory requirement that helps us keep your accounts safe and ensure we meet our legal obligations. Learn more about why NAB undertakes Customer Due Diligence.
How to contact the Customer Due Diligence team
Call us in Australia
Monday to Friday, 8:00am to 6:00pm (AEST/AEDT), Saturday 9:00am to 2:00pm (AEST/AEDT) for Australia and Overseas callers
Call us from overseas
Monday to Friday, 8:00am to 6:00pm (AEST/AEDT), Saturday 9:00am to 2:00pm (AEST/AEDT) for Australia and Overseas callers
Important information
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