We’re progressing the financial resilience of our community groups by sharing our research, insights and resources.
Why is this important?
Some people don’t have access to credit or banking, which can put them at risk of falling into poverty and missing out on opportunities. We want to play a part in helping Australia’s most vulnerable with small loans and other financial help so they can get ahead, which also adds to sustainable economic growth.
What do we do?
Since 2003, we’ve been working with Good Shepherd Microfinance, the Federal Government and over 400 community organisations to help provide Australians with financial resources, education and microfinance products.
We’ve helped with basic-interest or no-interest loans
- Helped 108,821 low-income Australians with no-interest loans
- Provided $38.3 million in basic-interest loans to Australians who usually have trouble getting finance
Developed in partnership with Good Shepherd Microfinance, eligible Australians can borrow up to $3,000 at a basic interest rate of 5.99% p.a. through the StepUP program. They also provide support from a microfinance expert to help with their financial goals.
- Helped 1,818 small business owners with loans and mentorship
The NAB Microenterprise Loan Program helps small business owners with loans from $500 to $20,000, as well as training and advice for business planning and managing finances.
We’ve made saving money easier
- Matched more than $2 million through our savings plan for low-income Australians
Developed in partnership with Good Shepherd Microfinance, our AddsUP Saving Plan, helps eligible small-loan customers to build long-lasting habits, by matching dollar-for-dollar what they save, up to $500.
- The first bank to offer a fully-featured, transaction account with no monthly account fees to all personal customers
Our transaction account with no monthly account fees helps customers to save. See how it works.
We’ve provided expert services to help people understand finance
- Assisted 7,012 families and individuals with financial access and education
In partnership with Good Money and state governments, we’ve opened up Good Money stores in Victoria and South Australia, where people can get access to small loans and have conversations with experts to build their healthy relationship with finance.
We have also used the lessons learned in Australia to support the development of financial inclusion in New Zealand, through Bank of New Zealand (BNZ), the NZ government, the Salvation Army and Good Shepherd NZ.
Want more information?
For further resources on Financial Inclusion and Resilience in Australia, please go to our resources library.
A few pages
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Our dedicated NAB Assist team helps customers who are struggling to make their repayments, and works with partner agencies to address the root causes of financial hardship.
We measure the value we’re returning to the community so we can make the most of our investment.