If a criminal obtains a copy of your driver licence, passport, birth certificate or other personal identification documents, they may be able to impersonate you. This means they could apply for a credit card or a loan in your name. If this happens, it may be difficult to convince organisations that you aren’t responsible for the debts, and that you’re a victim of identity theft.

How to protect yourself

  • Don’t share personal information on social media. Ensure your privacy and security settings only allow people that you know and trust to see your profile.
  • Protect your computer from malware that can allow others to access to your files, by installing anti-virus software, and by turning on automatic updates for your operating system and software.
  • Stay informed about the latest online scams at and NAB’s latest scams, fraud and phishing alerts.
  • Never click on a link in a suspicious email or text message. Always access NAB’s website by typing into your browser.
  • Only use secure Wi-Fi networks that you trust, and avoid public Wi-Fi unless you are using a virtual private network (VPN).
  • Be careful when sending personal information via email. Always password protect personal information if you are sending it via email, and send the password separately.

What to do if your identity is stolen

If you are concerned that your identity may have been stolen:

  1. Immediately report the issue to the Police and ensure you get a copy of the police report or reference number.
  2. Change all your passwords on your online accounts.
  3. Report the identity theft to ReportCyber.
  4. Contact any organisations that may be affected. For example, contact your bank in the event that unknown activity occurs on your bank accounts, or to close any unauthorised accounts or applications. This also applies to social media accounts. Ensure to provide them with the reference number that you received from the police.
  5. For advice on how to recover your identity, contact IDCARE on 1800 595 160.


Miranda notices a series of unexpected deposits and withdrawals in her bank account, and receives a letter confirming a new phone contract that she has not applied for. What should she do?

Ignore them. It's probably a mistake.

Incorrect. Any of these items may be a sign that someone else has access to her account. Combined, these could indicate that someone else is using her identity.

Contact her bank immediately.

Correct. These could be signs that someone else is using her identity. Miranda should immediately contact her bank to investigate, change her passwords and contact the Police and ACORN to discuss the situation with them.