WHAT IS SOCIAL ENGINEERING?
Criminals use a technique called ‘social engineering’ to manipulate, charm or pressure you into doing something or giving away sensitive information, often over the phone. They might try to convince you to transfer funds, give them access to your computer, or use information they know about you to send spear-phishing emails or to conduct corporate espionage.
Never give out customer or corporate information, or perform transactions over the phone, unless you are able to verify the caller’s identity.