Warning signs of an invoice scam

Invoice scams often target small to medium businesses and occur when criminals change the bank account details on an invoice. Learn the benefits of teaching employees to recognise invoice scams, and the importance of confirming the payment details on invoices are correct.

Watch our video to learn more.

How you can avoid an invoice scam

You can protect yourself, family and friends by remembering these three simple steps. Stop. Check. Protect.

Stop before you act

If someone sends you a link, QR code or attachment - even if it looks like they're from a person or a company you trust - stop to consider, could this be a scam?

Check before you share

If you receive an email from a business with new bank account details, an invoice with updated payment instructions, or you're making a large payment to someone new for the first time, check the details are correct. You can do this by calling the company on their publicly listed number or a number you already have. Don't rely on the contact details on the invoice or email, as they may have been altered by criminals.

Protect if you suspect

Acting quickly if something doesn't feel right goes a long way in helping to protect your money and information, so if you think you've been scammed or your banking details have been compromised, call us on 13 22 65 and ask for our Fraud team.

Helpful resources

If you have been scammed

If you’re a NAB customer and you believe your business has been impacted by a scam, contact us on 13 10 12 (for Internet Banking users) or the NAB Connect Client Centre on 1300 888 413.

For easy to understand computer security advice

Visit the Australian Cyber Security Centre, opens in new window

To see latest scams, or to report a scam

Visit Scamwatch, opens in new window.

To protect your business online

Visit our online safety tips for business.

To report a cyber crime or online incident

Go to ReportCyber, opens in new window

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