Extra Care support from NAB and our trusted partners - NAB
What is Extra Care?
Extra care is the dedicated support that NAB and our trusted partners can provide when you're experiencing challenging personal circumstances.
Anyone can find themselves needing extra care. Whether you're dealing with mental health challenges, unemployment, domestic and family violence, financial abuse or other personal difficulties, we're here to help.
Reaching out is free and confidential. It won’t affect your banking with NAB and is a step towards getting the help you need. In some cases, we may connect you with trusted referral partners to help you get the support that’s right for you.
Domestic and family violence support
Safe and confidential help if you’re experiencing violence at home.
Financial abuse and elder financial abuse support
Support if someone is using money to harm or control you.
Natural disaster support
Support before, during and after a natural disaster.
Gambling support
Help to take back control of your gambling spending.
Letter of Authority support
Learn how to lodge and manage a Letter of Authority (LOA) with NAB when needing hardship support.
Customer Care Kit
Explore our comprehensive guide to community support services available to you.
Inclusive and accessible banking for everyone
We offer a range of accessible and inclusive services to help you access the right support, in the way that works best for you.
Accessibility and inclusion
Learn how we’re making our products, services, and platforms easier to access for everyone.
First Nations support
Discover resources and assistance for First Nation peoples.
Get help with your finances
If you need financial support on its own or alongside other care, we’re here to help.
Financial assistance
Whether you need short or long-term financial assistance or something more specific, our range of compassionate teams are ready to speak with you and provide tailored support.
For financial assistance call the NAB Extra Care Specialist team on 1300 308 175
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).
You can ask for financial help using NAB Messaging by logging into NAB Internet Banking or the NAB app. Once you message us, our dedicated team will follow up with a phone call to discuss your situation.
To learn more, visit the financial assistance page.
Free, independent and confidential financial counselling
Financial counsellors offer free, independent and confidential advice to help you better manage your money and get you back on track.
A financial counsellor may be able to speak directly with NAB and other lenders on your behalf, so you don’t have to manage conversations with multiple banks or service providers yourself.
Visit National Debt Helpline.
Tools and resources
Wherever you are in life, find the tools and resources that make managing your money easier.
No interest loans
Learn about microfinance products for vulnerable Australians.
Use a budget planner to help you save
Use our free budget planner to create a monthly budget.
Understanding your credit report
Your credit history reflects how you manage debt and affects future borrowing. Learn what shapes your credit score and how to improve it.
Get in touch
Visit a NAB branch
Visit your nearest NAB branch to speak to us in person.
Give us feedback
Suggestions, compliments and complaints.
Important information
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