We’re supporting the understanding of financial resilience in our community by sharing our research, insights and resources.
Why is this important?
Some people don’t have access to credit or banking, which can put them at risk of falling into poverty and missing out on opportunities. We want to play a part in helping Australia’s most vulnerable with small loans and other financial help so they can get ahead, which also adds to sustainable economic growth.
What do we do?
Since 2003, we’ve been working with Good Shepherd Microfinance, state and federal governments to help provide Australians with financial resources, education and microfinance products in over 600 locations around Australia.
We’ve helped with low-interest or no-interest loans
- Provided over 180,000 no-interest loans to low-income Australians
- Provided $56 million in low-interest loans to Australians who usually have trouble getting finance
Developed in partnership with Good Shepherd Microfinance, eligible Australians can borrow up to $3,000 at a low interest rate of 5.99% p.a. through the StepUP program. They also provide support from a microfinance expert to help with financial goals.
- The first bank to offer a fully-featured, transaction account with no monthly account fees to all personal customers
We offer fee free banking to all our customers with our NAB Classic Banking account, and we don't charge fees for using over 10,000 ATMs across Australia.
We’ve provided expert services to help people understand finance
- Assisted over 50,000 families and individuals with financial access and conversations through Good Money.
In partnership with Good Money and state governments, we’ve opened up Good Money stores in Victoria, South Australia and Queensland, where people can get access to small loans and have conversations with experts to learn more about finance.
We have also used the lessons learned in Australia to support the development of financial inclusion in New Zealand, through Bank of New Zealand (BNZ), the NZ government, the Salvation Army and Good Shepherd NZ.
Want more information?
For further resources on Financial Inclusion and Resilience in Australia, please go to our resources library.
Supporting customers experiencing vulnerability
Read about our initiatives aiming to improve support for customers facing vulnerability.