We’re progressing the financial resilience of our community groups by sharing our research, insights and resources.
Why is this important?
Some people don’t have access to credit or banking, which can put them at risk of falling into poverty and missing out on opportunities. We want to play a part in helping Australia’s most vulnerable with small loans and other financial help so they can get ahead, which also adds to sustainable economic growth.
What do we do?
Since 2003, we’ve been working with Good Shepherd Microfinance, State and Federal Governments to help provide Australians with financial resources, education and microfinance products in over 600 locations around Australia.
We’ve helped with basic-interest or no-interest loans
- Provided over 180,000 no-interest loans to low-income Australians
- Provided $56 million in low-interest loans to Australians who usually have trouble getting finance
Developed in partnership with Good Shepherd Microfinance, eligible Australians can borrow up to $3,000 at a low interest rate of 5.99% p.a. through the StepUP program. They also provide support from a microfinance expert to help with financial goals.
We’ve backed Good Shepherd Microfinance to launch an affordable small cash loan
Speckle is a fast online cash loan that’s 50% cheaper than most small cash loans. Because Good Shepherd Microfinance is a not-for-profit organisation, they’re able to keep fees as low as possible.
Speckle is an affordable option for people who are employed, can afford a cash loan of up to $2,000 and need to access this type of credit.
NAB assisted in the development of Speckle and provided support from skilled volunteers across the bank.
We’ve made saving money easier
- More than $3 million saved and matched through our savings plan for low-income Australians
We're currently working in partnership with Good Shepherd Microfinance to re-launch our savings program to achieve even greater impact.
- The first bank to offer a fully-featured, transaction account with no monthly account fees to all personal customers
We offer fee free banking to all our customers with our NAB Classic Banking account, and we don't charge fees for using over 10,000 ATMs across Australia.
We’ve provided expert services to help people understand finance
- Assisted almost 50,000 families and individuals with financial access and conversations through Good Money.
In partnership with Good Money and state governments, we’ve opened up Good Money stores in Victoria, South Australia and Queensland, where people can get access to small loans and have conversations with experts to build their healthy relationship with finance.
We have also used the lessons learned in Australia to support the development of financial inclusion in New Zealand, through Bank of New Zealand (BNZ), the NZ government, the Salvation Army and Good Shepherd NZ.
Want more information?
For further resources on Financial Inclusion and Resilience in Australia, please go to our resources library.
Our dedicated NAB Assist team helps customers who are struggling to make their repayments, and works with partner agencies to address the root causes of financial hardship.
We measure the value we’re returning to the community so we can make the most of our investment.