Key results

$68.6 million

Made available for microfinance lending last year.


Approved microfinance loans for Australians on lower incomes since 2003.

$482.6 million

Provided in low and no interest lending since 2003.

Why no interest loans and microfinance are important

Some people don’t have access to credit or banking. This can put them at risk of falling into poverty and missing out on opportunities, like buying a car so they can take up a job they wouldn’t be able to get to otherwise. 

We want to help Australia’s most vulnerable people with no interest loans and other financial assistance so they can get ahead, which contributes to sustainable economic growth.

For 20 years, we’ve worked with Good Shepherd Australia New Zealand (Good Shepherd), and state and federal governments to provide financial resources, education and no and low interest products in over 600 locations around Australia.

To celebrate this 20-year milestone, we’ve released a report that reflects on key achievements of the partnership, our joint focus on affordable housing and how we will continue to champion financial inclusion together.

20 years of partnership: How NAB and Good Shepherd help communities prosper (PDF, 3MB), opens in new window

No interest loans

We’ve provided over 300,000 no-interest loans to low-income Australians. 

We support Good Shepherd Australia New Zealand, opens in new window's No Interest Loan Scheme (NILS), opens in new window to help Australians pay for household essentials, medical and education expenses with loans of up to $2,000.

Depending on your current financial circumstances, you may be eligible for a no interest loan from Good Shepherd Australia New Zealand. If you’d like to learn more, please visit Good Shepherd Australia New Zealand, opens in new window.

Financial assistance

We support expert services to help people better understand finance. 

In partnership with Good Shepherd Australia New Zealand and state governments, we’ve opened Good Money, opens in new window stores in Victoria, South Australia and Queensland, where people can access no interest loans and have conversations with experts to learn more about finance.

We’ve also used the lessons learned in Australia to support the development of financial inclusion in New Zealand, through Bank of New Zealand, opens in new window, the New Zealand Government, the Salvation Army and Good Shepherd NZ.

Changes to the StepUP loan program

The StepUP program is no longer available. We’re no longer accepting new applications for StepUP loans.

Existing StepUP customers

There are no changes to your current StepUP Loan. Your interest rate remains at 5.99% p.a. with no fees or charges. We’ll continue to support existing StepUP customers to pay off their loans.  

NAB Assist supports customers experiencing financial hardship and can be contacted on 1800 701 599.

Please contact 13 22 65 if you have general account enquiries.

Other options to consider

Find support if you’re experiencing financial hardship. If you need to borrow $5,000 or more, find out if a NAB Personal Loan is the right option for you.

Important information