What are cookies?

Cookies are small files that are placed on your device by websites which collect information about your use of those websites. Different types of cookies are used for different purposes. Some cookies are active for a single session which, for example, help to facilitate the completion of application forms or surveys. While others (persistent cookies) are stored on your device and help websites remember your information and settings when you visit them in the future.

How we use cookies

The NAB Group uses cookies for various purposes, these include:

  • allocating an identification number to your internet browser (you cannot be identified from this number)
  • determining if your browser has previously visited the website and remembering your settings/preferences
  • tracking and reporting on your website usage
  • identifying other pages or third parties’ websites your browser has accessed
  • personalising your experience, including your access to services that we provide on our websites. For example, providing customised content, support and advertising that may be relevant to your interests and needs
  • providing enhanced security and fraud detection.

For our internet banking customers, we monitor your use of internet banking services and online interactions, including:

  • activity on our websites and internet banking (including the identity of the website that linked you to ours)
  • activity information where we place our advertising (known as targeted advertising)
  • activity on other websites where the owner has agreed to share information with us
  • whether you have followed links on our website and activity information where we place our advertising (known as targeted advertising)
  • details about your browser when you interact with us. These include, but are not limited to:
    • your IP address
    • technical information about the browser and device used
    • monitor colour and resolution
    • connection type and carrier.
  • digital or other media consumption choices or preferences from linked websites where the owner of such websites (e.g. media broadcasters) has agreed to share information with us
  • other information for which you have given your consent.

Cookies and privacy

Some of this information can be connected by NAB to your customer number but will not be disclosed in this format to external parties. Where you are identified, and this information is connected to insights we know about you, NAB will treat the use and disclosure of your information in accordance with its privacy policy. Where this information is used for direct marketing purposes, NAB will ensure your marketing preferences are reflected in any use. You can let us know if you do not wish to receive direct marketing at any time.

How to choose cookie settings

You can choose to change your browser’s cookie settings via your browser privacy settings, including blocking the use of cookies. If you choose to delete or block cookies, your experience on NAB Group websites may be limited.

Important information