Using our BPAY Biller in a Box portal

We know running your business is your priority, so we’ve made being a NAB BPAY Biller simpler and less time consuming. Here you can view and download important documents and tools you'll need to manage BPAY for your business, all in one place.

For a step-by-step guide, use our NAB BPAY Onboarding Guide to get setup.

Essential documents

This section contains key documents to sign up and manage your business using BPAY.

Download your customer checklist for a step-by-step guide to navigate through the process.

Generating Customer Reference Numbers

A Customer Reference Number (CRN) lets you uniquely identify a customer when they make a payment.

To generate a CRN, select an operating system below and follow the prompts. System requirements:

Read our user guide for frequently asked questions, and help and support.

Setting up your invoices

Learn how to adjust your existing templates to include the BPAY logo or use pre-filled templates.

Tell your customers you use BPAY to receive payments by downloading free marketing collateral to place on your websites, apps and invoices.

Read our user guide for frequently asked questions, and help and support.

Help and support

Read our user guide for all the information you need to help you set up and use NAB BPAY. For further support during or after set up use the contact details below.

Important information

We're ready to help you

Call 1300 369 852

for customers using NAB Transact
8am – 8pm AEST Mon – Fri

Call 1300 888 413

for customers using NAB Connect
7:30am – 8pm Mon – Fri, 9am – 2pm Sat– Sun (AEST)

Call 1300 888 413

for customer using Direct Link
8am – 6pm AEST Mon – Fri