We’ve made it easy to use NAB BPAY biller
We know running your business is your priority, so we’ve made being a NAB BPAY Biller simpler and less time consuming. Here you can view and download important documents and tools you'll need to sign up and manage BPAY for your business, all in one place.
Essential documents to get started
Generating Customer Reference Numbers
A Customer Reference Number (CRN) lets you uniquely identify a customer when they make a payment.
To generate a CRN, select an operating system below and follow the prompts.
System requirements
Windows 7, Windows 8.1, Windows 10, or
Mac OSX 10.10.x (or higher) as well as
Java – version 1.6, 1.7 or 1.8
Before using the tool, please download and install Java SE Runtime Environment 8 Downloads (use the offline version).
Download and instal Java, opens in new window.
Read our user guide for frequently asked questions, help and support.
Setting up your invoices
Learn how to adjust your existing templates to include the BPAY logo or use pre-filled templates.
Tell your customers you use BPAY to receive payments by downloading free marketing collateral to place on your websites, apps and invoices.
Read our user guide for frequently asked questions, help and support.
Help and support
Read our user guide for all the information you need to help you set up and use NAB BPAY. For further support during or after set up use the contact details below.
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Your dedicated implementation manager will provide you support during the onboarding process. They will be your single point of contact until you are established as a NAB BPAY Biller.
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NAB Connect Help desk
1300 888 413 (within Australia) or+61 3 8641 9930 (outside Australia)
Monday to Friday, 7:30am to 8:00pm (AEST/AEDT) and Saturday, 9:00am to 2:00pm (AEST/AEDT)
NAB Transact Help Desk
1300 369 852 Option 3 (within Australia) or
email support@transact.nab.com.au
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Direct Link
1300 888 413
Monday to Friday, 8:00am to 6:00pm (AEST/ADST)
Help with unidentified or disputed payments?
Email us on rf.fsa.bpay.disputes@nab.com.au
You can find the Payment Reversal Form in Appendix A of the BPAY User Guide.
Get in touch
Call for NAB Transact
Call 1300 369 852
Monday to Friday, 8:00am to 8:00pm (AEST/AEDT)
Call for NAB Connect
Call 1300 888 413
Monday to Friday, 7:30am to 8:00pm (AEST/AEDT) and Saturday, 9:00am to 2:00pm (AEST/AEDT)
Call for Direct Link
Call 1300 888 413
Monday to Friday, 8:00am to 6:00pm (AEST/ADST)
Terms and Conditions
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NAB BPAY Master Biller Agreement (PDF, 1MB), opens in new window
NAB BPAY Biller Master Agreement Form effective October 2023 (PDF, 673KB), opens in new window
NAB BPAY Biller Agreement (PDF, 634KB), opens in new window
NAB BPAY Biller Agreement Form effective October 2023 (PDF, 496KB), opens in new window
Business Banking Fees – A guide to fees and charges
®BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.