About refunds in NAB Gateway

You can void a settled transaction or submit a reversal for a transaction on the same day it was received up until 10.00pm (AEST/AEDT). After this you can issue a refund.

Steps to process a refund

  1. Sign in to NAB Gateway.
  2. From the left navigation panel, select Transaction Management.
  3. Select Transactions.
  4. You should see all the transactions processed in the past seven days. You can adjust the ‘Date Range’ filter to display the date range you need.
  5. Once you’ve found the transaction you want to refund, select Request ID to view the transaction details.
  6. At the top right of the transaction details page, select Credit.
  7. Enter the amount you wish to credit and if required completed the optional ‘Reason for refund’ field.
  8. To process the refund, select Credit.

Note, you will see the ‘Credit’ button displayed if you don’t refund the full transaction amount. It will disappear if you refund the full amount.

Contact us

Talk to a transactional banking specialist

Let us help with your business banking needs, Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

1300 338 767

NAB Gateway support

For NAB Gateway transaction and general support, you can call us from Monday to Sunday, 7:00am to 7:00pm (AEST/AEDT)

Or to access technical support, call us from Monday to Friday, 8:00am to 6:00pm (AEST/AEDT)

1300 369 852

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