How to reduce card not present fraud

Card-Not-Present (CNP) fraud represents almost 85% of all card fraud in Australia. To help combat CNP fraud, the Australian payments industry body, AusPayNet, opens in new window, have implemented a new fraud mitigation framework, opens in new window. APN is a self-regulatory body set up by the payments industry to improve the safety, reliability, equity, convenience and efficiency of payment ecosystem in Australia. This framework is designed to collaboratively reduce eCommerce fraud across the Australian Payment Industry. It uses an industry-wide approach to reduce CNP payment fraud for: 

• merchants (businesses)
• consumers (customers)
• issuers (banks)
• acquirers (card providers)
• card schemes (payment networks)
• payment gateways (online services that authorise payments)
• payment system providers and (services that accept electronic payments)
• regulators (like APRA or ASIC).

The success criteria of this framework will be a reduction in online fraud across the payment industry as we continue to build consumer trust and support the growth of eCommerce.

As a NAB merchant, it’s important to remain compliant and minimise your risk of accepting fraudulent payments. To help, we recommend implementing a strong customer authentication (SCA). This will help protect your businesses from fraudulent behaviour, and also reduce the likelihood that you go over the merchant fraud rate threshold. Other things you can do are:

• ask for comprehensive customer details
• complete validity checks 
• ask for identification for the delivery of goods and 
• invest in a fraud management tool.

What is Strong Customer Authentication (SCA)?

Strong Customer Authentication (SCA) is also known as a two-factor (2FA) or multifactor authentication method. It’s used to authenticate and verify the cardholder’s identity during a transaction and helps to reduce the risk of fraud and account takeover. SCA uses three categories to check your identity:

• something you know – a password, passphrase, an answer to secret question or a pin
• something you have – a credit card, hardware token or smartphone
• something you are – biometrics scan (finger, facial, retinal, voice, iris).