Contactless (payWave) surcharges

NAB terminals don’t support surcharging on contactless transactions, including Visa, MasterCard®, EFTPOS, American Express and other card types.

Merchant establishment fee

A once only fee charged once you've set up your Merchant Facility. You won't be charged this fee if you're an existing NAB Merchant.

Standard merchant service fee

This is a percentage charged of your domestic transactions. You'll need to make a minimum amount of transactions or else you'll be charged this fee.

Premium merchant service fee

This is a percentage charged of transactions made from the following cards: International, corporate, commercial, CUP and platinum cards. You'll need to make a minimum amount of transactions or else you'll be charged this fee.

Transaction fee

This fee is calculated on how many transactions you've processed and what card was used.

Terminal fee

This is the terminal rental fee which includes GST.

NAB stationery

This is stationery like paper rolls, display stands. which can be found in our NAB Stationery Brochure. All our prices include GST and postage costs.

Replacement fee

You'll need to pay a fee if your terminal is lost, stolen or damaged.

Imprinter fee

We call the manual machine an imprinter. You'll need to pay a monthly fee if you have one.

Voice authorisation credit card fee

You'll be charged a fee if you call us to ask for a credit card authorisation.

Chargeback fee

If a customer disputes a transaction on their Visa or MasterCard account you'll be charged a fee.

Annual fee

Every year on the month you started your merchant service, you'll be charged an annual fee.

Closure fee

If you close your merchant services you'll be charged a fee on the number of terminals you have. You must give us 30 days written notice first. If you share your terminal with another business you need to let us know if you'll pay the fee or the other merchant will.

Card Reader fee

This is one-off fee (including GST) charged for each terminal.

Onsite installation fee

This fee is for each terminal we install. You'll get money back if two or more terminals are installed at the same site.

Access fee

This is a monthly fee for using our merchant facilities.

 

Important information