How BPAY® works

Why use BPAY?

Ensure dishonoured payments are a thing of the past with BPAY: a secure and convenient payment system.

BPAY lets customers transfer funds from their accounts into yours. It gives your customers peace of mind knowing that they’re paying using a secure channel and eliminates dishonoured payments for you.

How it works

1. We’ll issue you with a BPAY biller code (this may take a couple of weeks).
   
2. You update your invoices (paper and electronic) to include the BPAY logo, your BPAY Biller Code and unique Customer Reference Number (CRN) so that your customers know this payment method is available to them.
   
3. Your customers use BPAY to pay your invoice via their own financial institutions either online or via a telephone banking system. Payments can come from their cheque, savings or credit card (where offered) accounts.
   
4. Each customer’s financial institution debits their account in real time to ensure they have sufficient funds, eliminating dishonoured payments.
   
5. BPAY performs the interchange processing and provides us with daily value and electronic payments information, which we’ll give to you.
   
6. We’ll credit your account based on the day’s receipts and provide you with electronic payment details via NAB Connect.
   

The benefits of BPAY for businesses

BPAY offers businesses a simple, secure and reliable way to receive payments from customers across Australia.

The main benefits include faster payments, with customers able to pay you directly from their bank account, usually on the same day. There’s also improve cash flow visibility, and with electronic remittance data, payments can be reconciled quickly and accurately.

BPAY is available via most Australian online banking platforms. This makes it convenient for your customers, giving them flexibility to pay when it suits them. Additionally, it is supported by over 150 financial institutions in Australia, which makes it one of the most widely used payment services for bills and business payments.

Can you BPAY from a credit card?

Yes, many financial institutions in Australia allow customers to use their credit card to make BPAY payments, but it does depend on both the bank and the biller.

It’s also important to consider that some billers may not accept credit card payments via BPAY, even if it is supported by the bank. BPAY payments made via a credit card may be treated as cash advances, which may incur higher interest rates and fees.