NAB's collection policy on survey information

Customer feedback can help us improve as a business, which is why we'll occasionally conduct surveys – through NAB’s digital channels, phone, email, or SMS. 

We’ll send an email or SMS invitation using either NAB Customer Feedback or NAB Listens as the email sender and NAB for SMS.

We have commissioned an independent online survey platform to host certain customer feedback surveys. We may share your name, nominated email address or mobile phone number with the survey platform provider for the purpose of conducting our surveys.

From time to time we may also use third party market research agencies to conduct research on our behalf. They may contact you using any of the methods above to ask you to take part.

If you share your thoughts with us using a survey, your feedback may be analysed along with other customer data we hold.

Any personal information will always be handled in line with our Privacy Policy.

If we need more information to properly understand your feedback, we may contact you.

If you have a request or would like to make a complaint, fill out our online complaints, compliments and feedback form and someone from our NAB Resolve team will be in touch. Alternatively, call us 13 22 65.

We understand that financial situations can change quickly. We’re committed to helping customers during difficult times. If you’re having difficulty making payments towards your accounts or experiencing a difficult personal situation, contact our Customer Care Team to discuss support options.

You can find further information about how we can support you at nab.com.au/wecare.