What is NAB Messaging?

NAB Messaging is a fast, secure and easy way to answer your banking questions when you log into the NAB app or NAB Internet Banking.

The Virtual Assistant can assist with most questions, but if you need extra help, our bankers are available from 7:00am to 11:00pm (AEST/AEDT), seven days a week to support with everyday banking queries.

For business accounts, you’ll need to call us.

How to message NAB

NAB app

Instructions for mobile devices

  1. Log into the NAB app.

  2. Tap the NAB Messaging icon.

  3. Tap Start Conversation.

If you have notifications switched on, we’ll tell you when a banker responds.

NAB Internet Banking

Instructions for web browsers

  1. Log into NAB Internet Banking with your 8 to 10-digit NAB ID and password.

  2. Select the NAB Messaging icon.

  3. Select Start Conversation.

Have a business question?

Learn how to contact us about your business sales and servicing enquiries.

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Reasons to message NAB

Skip the security questions

When you log into the NAB app or NAB Internet Banking, you’re already authenticated so we can have secure conversations.

Save time

NAB Messaging is like a text message, you can respond anytime so there is no need to wait online.

Quick responses

The AI-powered Virtual Assistant is available 24 hours a day, seven days a week to answer your everyday questions about products and services.

Tips for a better conversation

  • Ask one question at a time.

  • Type your full question before sending it.

  • Avoid account-specific information, for example, ‘How do I view my statement?’ not ‘How do I view my statement for my account ending in 1234?’.

  • Avoid abbreviations. For example, ‘account’ not ‘acct’.

Privacy and security

NAB Messaging is secure when you log into the NAB app or NAB Internet Banking, but you should never share sensitive information such as account numbers, passwords, PINs or other personal details.

Conversations are recorded for training and quality purposes and any personal information you provide will be handled in accordance with our Privacy Notification.

Don’t have the NAB app?

Download the app today for a more convenient banking experience.

Important information