How to contact us

Here’s what you need to know about submitting new requests to the Corporate and Institutional Banking Servicing team.

You can contact us about an existing request by emailing CIB.Servicing.Team@nab.com.au and quoting your reference number.

Contact How we can help How to get in touch
Corporate and Institutional Banking Servicing team
How we can help
  • Transactional banking servicing:
    • opening and closing accounts
    • ordering cheque and deposit books 
    • account enquiries
    • arranging audit certificates
    • corporate card enquiries and more.
 Monday to Friday 8am to 8pm (AEST)
How to get in touch
Digital Channels Helpdesk
How we can help
  • Advice and resolution for NAB Connect enquiries. Available Monday to Friday 7:30am to 8pm (AEST) and Saturday 9am to 2pm (AEST)
  • Direct Link, International Payments and Trade Finance support from 8am to 6pm Monday to Friday (AEST)
How to get in touch
Merchant Helpdesk
How we can help
  • All merchant servicing enquiries and technical support
  • Available 24 hours a day, 7 days a week
  • HICAPS support available 8am to 10pm Monday to Saturday (closed Sunday)
How to get in touch

Important information