Before you start...
There’s just one thing to be aware of – you’ll need to be registered for SMS Security to activate your card and set your PIN via the NAB app and NAB Internet Banking.
If you select one of the following options to activate your card, you’ll also need to set your PIN at a NAB ATM. Set your PIN as soon as possible and keep your card secure to help protect your account.
Text your NAB ID (back of card) and the last eight digits of your card to +61 438 344 818 – leaving a space in between both numbers and follow the prompts.
Still have questions?
It only takes a few minutes to activate your card and set your PIN. Once you have completed the process, you can start using your card straight away.
You should activate your card as soon as you receive it, even if you don’t use it very often.
At the end of the activation process, you’ll receive a message, ‘Your card has been successfully activated’, which means your card is ready to go. If you don’t receive this message, please call 13 22 65 or visit your nearest NAB branch.
To change your PIN on any personal or business NAB Visa Debit card (including NAB PayTag) or NAB Visa Credit card, simply login to the NAB app or NAB Internet Banking, head to My cards > click on the relevant card > Manage My Cards > Change My PIN. To use this option, you’ll need to be registered for NAB SMS Security. You can also call us on 13 22 65 or visit your nearest NAB branch for more options.
So far, we have introduced this enhanced security functionality to NAB Visa Debit cards and NAB Platinum Visa Debit cards. We are in the process of adding this functionality to our other NAB cards.
Yes, you can use the NAB app or NAB Internet banking. To use these options, you will need to be able to receive a security code on your mobile phone that is registered for NAB SMS Security. For this, you will need to have your phone on global roaming whilst overseas. If you can’t activate using these channels, you can call us on +61 3 8641 9083.