Changes to complimentary card insurances - NAB
Updated policy information booklet
There are important changes to complimentary insurances available under certain eligible cards.
The NAB Card Insurance Policy Information Booklet will be updated for changes becoming effective 15 May 2026. These changes will apply to events occurring on or after this date. The documents below include the existing booklets and the updated version reflecting the changes effective from 1 July 2025 and 15 May 2026.
Effective 15 May 2026:
Existing:
- NAB Card Insurance Policy Information Booklet effective 1 July 2025 (PDF, 474KB)
- NAB Cards Complimentary Mobile Phone Insurance Terms and Conditions effective 12 June 2024 (PDF, 145KB)
Previous:
From 15 May 2026, for certain cards these changes include:
- The removal of International and Domestic Travel Insurance and Rental Vehicle Excess Insurance in Australia,
- The reduction in the period of cover for International Travel Insurance,
- The introduction of a new Card Level 4 classification and the reclassification of cards,
- Changes to the Limit of Travel Delay Expenses,
- Complimentary mobile phone insurance will be added for eligible cards.
For details of the changes taking effect from 15 May 2026, and the changes which took effect on 1 July 2025, please read the summary of changes below.
Changes effective 15 May 2026
1. Introduction of a Level 4 Card classification
We have introduced a new Level 4 Card classification under Definitions and the Summary of Cover by Card Level. Certain Level 2 Cards will be reclassified as Level 4 Cards. Card levels determine which complimentary insurances apply to your card.
Please see the table below setting out the cards that fall under each Card classification on or after 15 May 2026.
| Current Card Level (before 15 May 2026) | Card Level from 15 May 2026 |
|---|---|
Level 1 Card means the following cards issued by the Bank:
| Level 1 Card means the following cards issued by the Bank:
|
Level 2 Card means the following cards issued by the Bank:
| Level 2 Card means the following cards issued by the Bank:
|
Level 3 Card means the following cards issued by the Bank:
| Level 3 Card means the following cards issued by the Bank:
|
| Level 4 Card means the following cards issued by the Bank:
|
2. Removal of International and Domestic Travel Insurances, and Rental Vehicle Excess Insurance (in Australia)
The cards below (Level 4 Cards) will no longer have complimentary International and Domestic Travel Insurance, and Rental Vehicle Excess Insurance in Australia, on or after 15 May 2026:
- NAB Rewards Platinum Credit Card
- NAB Flybuys Rewards Credit Card
- NAB Low Rate Platinum Credit Card
- NAB Velocity Rewards Premium Credit Card
- NAB Premium Credit Card
- NAB Low Fee Platinum Credit Card
3. Reducing the Period of Cover for International Travel Insurance
Cover will be reduced from up to three (3) consecutive months to up to thirty (30) consecutive days for cardholders, their spouses and/or dependents on or after 15 May 2026:
- NAB Platinum Visa Debit Card
- NAB Qantas Rewards Premium Card
- NAB Qantas Plus Card
4. Changes to Travel Delay Expenses
For the cards below, the Limit in 3.2 Travel Delay Expenses under Part C – Benefit Limits will be updated to include a claim limit for every 24 consecutive hour period after 6 consecutive hours of delay.
- NAB Rewards Signature Card
- NAB Qantas Rewards Signature Card
- NAB Qantas Rewards Premium Card
- NAB Qantas Rewards Plus Card
- NAB Platinum Visa Debit Card
Please see the table below setting out the changes that apply on or after 15 May 2026.
| Section | Limit | |
|---|---|---|
| Current | Section 3.2 Travel Delay Expenses | Limit After 6 consecutive hours delay, up to $500 per person for meals and accommodation expenses up to a maximum total limit of $2,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
| From 15 May 2026 | Section 3.2 Travel Delay Expenses | Limit After 6 consecutive hours delay, and for each subsequent 24 consecutive hour period thereafter, up to $500 per person for meals and accommodation expenses up to a maximum total limit of $2,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. |
5. Mobile Phone insurance
For the cards below, mobile phone insurance will be added, covering accidental damage and theft, when you pay your monthly mobile bill using your eligible NAB card. Your cover starts from the first day of the month after you make the mobile payment with your eligible NAB card, and it’ll stay active as long as you keep using the card to pay your bill each month. If you miss a payment, your insurance will be suspended on the first day of the following month. The coverage will be resumed on the first day of the following calendar month after you use your eligible NAB card to make your mobile bill payment. Terms, conditions, and exclusions apply. Full details are available at nab.com.au/mobilephoneinsurance.
- NAB Velocity Rewards
- NAB Rewards Platinum Credit Card
- NAB Flybuys Rewards Credit Card
- NAB Low Rate Platinum Credit Card
- NAB Low Fee Platinum Credit Card
- NAB Premium Credit Card
What does this mean for travel?
Date of claimable event is before 15 May 2026
For cardholders of the below cards who meet eligibility, claims are assessed according to the NAB Card Insurance Policy Information Booklet in effect on the date of the claimable event.
- NAB Qantas Rewards Signature Credit Card
- NAB Rewards Signature Credit Card
- NAB Low Fee Platinum Credit Card
- NAB Premium Credit Card
- NAB Velocity Rewards Premium Credit Card
- NAB Qantas Rewards Premium Credit Card
- NAB Rewards Platinum Credit Card
- NAB Flybuys Rewards Credit Card
- NAB Low Rate Platinum Credit Card
- NAB Qantas Plus Credit Card
- NAB Platinum Visa Debit Card
Date of claimable event is on or after 15 May 2026
Cardholders with the below cards will no longer have complimentary International and Domestic Travel Insurance, and Rental Vehicle Excess Insurance in Australia, for events occurring on or after 15 May 2026.
- NAB Rewards Platinum Credit Card
- NAB Flybuys Rewards Credit Card
- NAB Low Rate Platinum Credit Card
- NAB Velocity Rewards Credit Card
- NAB Premium Credit Card
- NAB Low Fee Platinum Credit Card
Cardholders with the below cards who meet the eligibility criteria and where the claimable event is on or after 15 May 2026, the period of cover for International Travel Insurance will be up to thirty (30) consecutive days.
- NAB Qantas Rewards Premium Credit Card
- NAB Qantas Plus Credit Card
- NAB Platinum Visa Debit Card
Cardholders with the below cards who meet the eligibility criteria and where the claimable event is on or after 15 May 2026, if your travel is delayed for at least 6 consecutive hours, and then for each additional 24 consecutive hours after that, you can claim up to $500 per person for meals and accommodation. The total claim is capped at $2000 per card holder or spouse (dependants included in this limit).
- NAB Rewards Signature Card
- NAB Qantas Rewards Signature Card
- NAB Qantas Rewards Premium Card
- NAB Qantas Rewards Plus Card
- NAB Platinum Visa Debit Card
Claims will be assessed according to the new NAB Card Insurance Policy Information Booklet effective 15 May 2026.
For full details of changes effective 15 May 2026, please read our NAB Card Insurance Policy Information Booklet dated 15 May 2026.
Changes effective 1 July 2025
These changes apply to claimable events occurring on or after 1 July 2025, and before 15 May 2026.
1. Reducing benefit limits in Part C – Benefit Limits for International Travel Insurance
The following benefit limits under ‘Part C – Benefit Limits’ has been updated. The changes include the maximum total limit reducing to $20 million and $25,000 as set out below.
| Section | Current limit | New limit |
|---|---|---|
| 1.1 Overseas Emergency Assistance (including Medical Evacuation and Repatriation) | Current limit Unlimited | New limit $20 million |
| 1.2 Overseas Emergency Medical | Current limit Unlimited | New limit $20 million |
| 2.1 Cancellation | Current limit Up to a maximum total limit per cardholder or spouse of $50,000 (dependents are included in the limit available to the cardholder or spouse) | New limit Up to a maximum total limit per cardholder or spouse of $25,000 (dependents are included in the limit available to the cardholder or spouse). |
| 3.1 Additional Expenses | Current limit Unlimited | New limit Up to a maximum total limit of $200,000 |
2. Increasing excesses in Part D – Excesses & General Exclusions under International Travel insurance
The applicable excesses shown under Part D – ‘Excesses and Exclusions’ have been updated. The excesses set out below will be increasing from $400 to $600.
1.2 Overseas Emergency Medical
1.3 Overseas Emergency Dental (Spontaneous Toothache)
2.1 Cancellation
3.1 Additional Expenses
3.3 Alternative Transport Expenses
4.1 Luggage
5.1 Rental Vehicle Excess
3. General Policy Wording Changes
The below sections of the Policy have been updated to clarify certain covers and what is included and excluded.
Important Information about the complimentary covers available
| Section | Summary of changes |
|---|---|
| Limitation of cover | Changes have been made to manage sanctions risk in relation to providing cover or paying claims – please refer to this section of the Booklet. |
International Travel Insurance
| Section | Summary of changes |
|---|---|
| Part A – Eligibility for Cover |
|
| Part D – Excesses & General Exclusions | We have updated General Exclusions – point 8 ‘dangerous activities’ to add motorcycles, mopeds, motorised scooters or quad bike riding as a general exclusion, unless:
|
| Part E – The Cover Available |
|
Domestic Travel Insurance
| Section | Summary of changes |
|---|---|
| Part A - Eligibility of Cover refer to this section of the Booklet under point 2. | Changes have been made to clarify the prepaid travel costs requirement under ‘who is eligible’. |
| Part D – Excesses & General Exclusions refer to this section of the Booklet under point 18. | Changes have been made to manage sanctions risk in relation to providing cover or paying claims. |
Rental Vehicle Excess Insurance in Australia
| Section | Summary of changes |
|---|---|
| Part D - Excesses & General Exclusions refer to this section of the Booklet under point 11. | Changes have been made to manage sanctions risk in relation to providing cover or paying claims. |
Purchase Protection Insurance
| Section | Summary of changes |
|---|---|
| Part D - Excesses & General Exclusions refer to this section of the Booklet under point 12. | Changes have been made to manage sanctions risk in relation to providing cover or paying claims. |
Extended Warranty Insurance
| Section | Summary of changes |
|---|---|
| Part D - Excesses & General Exclusions refer to this section of the Booklet under point 6. | Changes have been made to manage sanctions risk in relation to providing cover or paying claims. |
For full details of these changes, please read our NAB Card Insurance Policy Information Booklet dated 1 July 2025 (PDF, 474KB).
Terms and Conditions
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This Important Information applies to the complementary insurances referred to in this document including International travel insurance, Domestic travel insurance, Rental vehicle excess insurance (in Australia), Extended warranty insurance, and Purchase protection insurance to the extent those covers continue to apply to your card and having regard to the effective dates set out in this document.
If you have any questions about this document or how the changes apply to you, please contact Allianz Global Assistance on 1800 187 025 (within Australia) or by email to cardclaims@allianz-assistance.com.au.
AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), acts under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Allianz has issued an insurance group policy to National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian credit licence 230686 (NAB) which allows eligible account holders and cardholders to claim under the group policy as third-party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth).
Any advice on insurance is general advice only and is not based on any consideration of your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice. This insurance is underwritten by Allianz. NAB is not the product issuer or insurer and neither it nor any of its related bodies corporate guarantee any of the benefits under this cover.
If an eligible person wishes to claim any of these benefits, they will be bound by the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits contained in the insurance information booklet. The eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits of the group policy are set out in the relevant NAB Card Insurance Policy Information Booklet, as in force at the time of the claimable event.