How to make a claim

Call MLC Life Insurance Claims on 1300 125 246

We keep claiming simple and easy. If something happens to you, just get in touch to discuss if you’re eligible to claim.

8.30am-5.30pm, Mon-Fri AEST/AEDT

A snapshot of this policy

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In event of: Your death, or the death of any eligible additional cardholder.

Payment: We’ll pay a lump sum to cover the outstanding balance at the date of your death to your NAB credit card (up to $50,000).

When a death benefit is paid, a ‘double benefit’ may apply (i.e. the same or reduced amount will be paid to your estate to a combined maximum of $50,000). This is subject to conditions set out in Section 3.1 ‘Double benefit’ of the PDS.

Example of how it works: If a cardholder dies and at the date of their death the outstanding balance owing on the NAB credit card is $8,000, we’ll pay a lump sum of $8,000 to your NAB credit card, plus a double benefit payment of $8,000 to the estate.

What’s not covered:

  • Suicide within 12 months of cover commencing
  • Pre-existing conditions (see further detail in the ‘Let’s Get You Sorted’ section below)
  • Involvement in criminal activity
  • Being under the influence of drugs or alcohol.

This summary is a guide only. For more infromation read the NAB Credit Card Cover Product Disclosure Statement and Policy Document (PDF, 472KB) (PDS) and Financial Services Guide. The definitions, along with the terms, conditions and limitations, are outlined in the PDS.

Contact us about your existing policy

If you have existing NAB Credit Card Cover policy and require more information call MLC Limited (MLC) on 13 22 95 8am - 6pm Mon-Fri (AEST/AEDT).

An overview of your premium

Premium 74c per $100

74c per $100 (or part thereof) of the amount owing on your NAB credit card. The premium is calculated on the closing date of each statement period.

First month premium

Your first month's premium is waived when you purchase credit card insurance.


If you have, say, $2,500 owing on the closing date of the statement period, then the premium cost is $18.50 ($2,500 ÷100 x 74c) for that month. The premium will be charged to your credit card each month, and will incur interest in line with your credit card terms and conditions.

Frequently asked questions

How do I speak to someone for more information?

If you have an existing NAB Credit Card Cover policy and require more information call MLC Limited (MLC) on 13 22 95 8am - 6pm Mon-Fri (AEST/AEDT).

What is a Pre-Existing condition?

A pre-existing condition means injury, illness, condition or symptom that the cardholder:

(a) was aware of, or a reasonable person in the cardholder’s position should have been aware of, and

(b) would have, or should have, sought advice or treatment from a registered medical practitioner or other health professional for (in circumstances where a reasonable person in the cardholder’s position would have sought advice or treatment) in the 12 months prior to the cardholder’s start date.

For example, if the cardholder was diagnosed with a melanoma three years prior to their start date, then the cardholder will not be covered under the policy for the melanoma or any death, illness or injury related to that condition if the cardholder sought advice or treatment for the melanoma within the 12 months prior to the cardholder’s start date. If during the 12 months prior to the start date, the cardholder was undertaking routine skin examinations to ensure the melanoma had not re-appeared and as long as those skin examinations showed no presence of the melanoma then this will not be deemed as seeking advice or treatment and the pre-existing condition exclusion will not apply.

What are Activities of Daily Living?

Different tests for disability will apply depending on your employment status at the time of the event. If you’re not working at least 15 hours per week, in one occupation, for six months or more continuously, at the time you become disabled you’ll be assessed under the Activities of Daily Living definition.

Activities of Daily Living means that the cardholder is considered to be disabled if, as a result of injury or sickness, the cardholder:

(a) is continuously and totally unable to do any two or more of the following groups of activities of daily living without the physical help of someone else:

  • bathing or showering
  • dressing
  • moving from place to place, into and out of bed, and into and out of a chair
  • eating and drinking, or
  • using the toilet.


(b) has a severe cognitive impairment (with a score of 15 or less out of 30 in a Mini Mental State Examination) which leads to a need for continuous supervision to protect the cardholder or other people.

What is the maximum number of claimable insured events per cardholder?

The maximum number of claimable insured events differs depending on claim type and whether the claimant is the primary or additional card holder. Read the Product Disclosure Statement (PDF, 472KB) for more details.

How is my premium paid?

You can only pay your monthly premium from your NAB credit card each month.

When does my policy end?

Your NAB Credit Card Cover policy will end when:

  • the NAB credit card account is closed
  • you reach age 65
  • you die
  • you don’t pay the premiums for three consecutive months, and MLC Limited (MLC) gives you at least 30 days’ written notice of cancellation.

How do I cancel my policy?

  • You can cancel your policy at any time by calling 13 22 95.
  • If you cancel your policy within 30 days of the policy start date, MLC will refund any premiums already paid to your NAB credit card, unless you’ve made a claim.

Who do I contact if I have a complaint?

We're always trying to improve our customers' experience, but we know things don't always go the way they should. Here you can find information about how you can raise an issue with us, how it will be resolved and what to do if you're still not satisfied.

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Important Information

  • MLC Limited (MLCL) ABN 90 000 000 402, AFSL 230694 is the insurer and issuer of this insurance which has been branded and distributed by National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 (NAB).
  • This insurance is not a deposit with, a liability of, or guaranteed by NAB. MLC Limited uses the MLC brand under licence. MLC Limited is part of the Nippon Life Insurance Group and not a part of the NAB Group of Companies.
  • Commission of twenty per cent (20%) of your first year’s premium (excluding government charges) is paid to NAB by MLCL. The commission payable is not an additional cost as it is paid from the premium.
  • Any financial advice is general only and has not been prepared having regard to your personal circumstances. You should consider your personal circumstances before acting on any advice. You should consider the NAB Credit Card Cover Product Disclosure Statement (PDF,472KB) and the NAB Financial Services Guide before deciding whether to purchase or continue to hold the product or call 13 29 28 before deciding whether to acquire or continue to hold the product. If you’d like more comprehensive and individually tailored insurance, speak to a NAB Financial Planner on 1300 558 863.
  • Your access to the Best Doctors service is arranged by MLC Limited. For terms and conditions that apply to the service go to

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