Temporarily block your misplaced nab visa debit or credit card
If you’ve misplaced your card, you can temporarily block it while you try to find it using the NAB app or NAB Internet Banking.
Permanently block and reorder a new visa debit or credit card
If you think you’ve permanently lost your card or it was stolen, you can easily block it and request a new one using the NAB app or NAB Internet Banking.
Your replacement should be delivered within five to seven days to your domestic address in Australia.
Before permanently blocking your card, you can check your personal contact details are up to date in the NAB app or NAB Internet Banking.
Need to pay urgently?
Find out more ways to pay or access emergency cash and card replacement services.
Ways to pay until your new card arrives
- Once you’ve permanently blocked your card and ordered a replacement, you can explore alternative digital payments
Access emergency cash and card replacement services overseas
If your Visa card is lost or stolen and you need access to your own money urgently, Visa’s Global Customer Assistance Services (GCAS) is available 24 hours a day, seven days a week. Learn more about emergency cash and card replacement services overseas.
Was anything else lost or stolen?
If your card wasn’t the only thing that was lost or stolen, you might need to make a claim on your insurance. We can help you with this:
- Make a claim through your complimentary overseas travel insurance in Australia by calling 1800 187 025 or +61 2 8862 8805 if you’re still overseas.
Contact us for extra help when you’re on holidays
If you need to get a hold of us while you’re away, we’re here for you. Here are the main numbers you’ll need to know if you run into trouble.
Lost or stolen cards
For NAB credit and debit cards, the first thing you need to do is block your card – so no one can use it. If you're unable to do this in the NAB app or NAB Internet Banking, we can help you over the phone 24/7:
- 1800 033 103 within Australia
- +61 3 8641 9121 overseas.
Not able to access NAB Internet Banking?
If you can’t access your internet banking while you’re overseas, call Internet Banking Support (from overseas) +61 3 8641 9886 and our team can help you get back online.
- Monday to Friday, 7:00am to 9:00pm (AEST/AEDT)
- Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Send us a message through social media
You can get in touch with us through our social media channels – Facebook, opens in new window, Twitter, opens in new window and Google+, opens in new window.
Get in touch
There aren’t many things more stressful than losing your card, or having it stolen, while you’re trying to enjoy your overseas trip.
If this happens to you, get in touch with us right away using the methods above or contact us through the relevant numbers.
Get the NAB app
Download the NAB app before you travel to make it easier to manage your banking overseas.
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Contact us
Visit our personal banking contact page for FAQ’s and how-to-guides, help from our virtual assistant and contact numbers.
Visit a NAB branch
Visit us in person at your nearest NAB branch or business banking centre.
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The information contained in this article is intended to be of a general nature only. It has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on this information, NAB recommends that you consider whether it is appropriate for your circumstances. NAB recommends that you seek independent legal, financial and taxation advice before acting on any information in this article.