Losing your card or having it stolen can really mess with your overseas travel plans. If it happens to you, we can help. Here’s the rundown on what to do and who to call.
Temporarily block your misplaced nab visa debit or credit card
If you’ve misplaced your card, you can temporarily block it while you try to find it using the NAB app or NAB Internet Banking.
Permanently block and reorder a new visa debit or credit card
If you think you’ve permanently lost your card or it was stolen, you can easily block it and request a new one using the NAB app or NAB Internet Banking.
Your replacement should be delivered within five to seven days to your domestic address in Australia.
Before permanently blocking your card, you can check your personal contact details are up to date in the NAB app or NAB Internet Banking.
Need to pay urgently?
Find out more ways to pay or access emergency cash and card replacement services.
Ways to pay until your new card arrives
- Once you’ve permanently blocked your card and ordered a replacement, you can explore alternative ways to pay.
- If you’ve got a compatible Android™ phone, your replacement Visa debit or credit card will be immediately available via NAB Pay.
Access emergency cash and card replacement services overseas
If your Visa card is lost or stolen and you need access to your own money urgently, Visa’s Global Customer Assistance Services (GCAS) is available 24 hours a day, seven days a week. Learn more about emergency cash and card replacement services overseas.
Lost your NAB Traveller Card?
Please call NAB Traveller Card Services to report your lost or stolen card immediately.
- If you're overseas, we have a country-specific list of emergency numbers (PDF, 147KB), opens in new window. Alternatively, you can call +44 207 649 9404.
- If you’re calling from within Australia, please call 1800 098 231
If it’s your primary card, you’ll still be able to use your back-up card (and its PIN) in the same way as your primary card. But you’ll still need to tell us that the primary card has been lost or stolen, so that we can block it.
If you happen to lose both cards, we can send you replacement cards (as well as new PINs). This is free of charge and should arrive within three to seven business days - depending on which country you’re travelling in.
Was anything else lost or stolen?
If your card wasn’t the only thing that was lost or stolen, you might need to make a claim on your insurance. We can help you with this:
- Make a claim on your paid NAB Travel Insurance by contacting Allianz Global Assistance 24/7 claims hotline on 1300 555 013 (within Australia) or +61 7 3305 7499 reverse charge from overseas.
- Make a claim through your complimentary overseas travel insurance in Australia by calling 1800 187 025 or +61 2 8862 8805 if you’re still overseas.
Contact us for extra help when you’re on holidays
If you need to get a hold of us while you’re away, we’re here for you. Here are the main numbers you’ll need to know if you run into trouble.
Lost or stolen cards
For NAB credit and debit cards, the first thing you need to do is block your card – so no one can use it. If you're unable to do this in the NAB app or NAB Internet Banking, we can help you over the phone 24/7:
Not able to access nab internet banking?
- Monday to Friday, 7:00am to 9:00pm (AEST/AEDT)
- Saturday to Sunday, 9:00am to 6:00pm (AEST/AEDT)
Send us a message through social media
Get in touch
There aren’t many things more stressful than losing your card, or having it stolen, while you’re trying to enjoy your overseas trip.
If this happens to you, get in touch with us right away using the methods above or contact us through the relevant numbers.
Download the NAB app before you travel to make it easier to manage your banking overseas.
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Visit a NAB branch
Visit your nearest NAB branch to speak to us in person.
Let us help you with your personal banking needs.
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The information contained in this article is intended to be of a general nature only. It has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on this information, NAB recommends that you consider whether it is appropriate for your circumstances. NAB recommends that you seek independent legal, financial and taxation advice before acting on any information in this article.