Working at NAB

We’re here to serve customers well and help our communities prosper. This drives everything we do and gives us clarity about how we perform and engage with each other.

When you join NAB you’re joining a team of passionate and talented professionals who are committed to making a difference. We’re at our best when we work together. How we work is the essence of our culture and how we do things, not just what we do. There are four core elements of how we work:

Excellence for customers

  • We put customer needs first, and always keep the Banking Code of Practice in mind.
  • We strive to get it right the first time, and if we get it wrong, we own our mistakes and fix it fast, never leaving issues unresolved.
  • We make banking easy, fast, safe and accessible to all.
  • We are driven, always striving to create winning solutions for our customers.

Grow together

  • We’re ambitious for growth and support our colleagues to continue learning and improving.
  • We’re curious, learn from each other and use our experiences to be better in the future.
  • We prioritise each other’s wellbeing and never succeed at the expense of someone else.
  • We’re leaders and experts in our field, coming together to work as a high-performance team.

Be respectful

  •  We speak honestly and supportively, especially about concerns.
  • We face difficult conversations and challenge other people with respect.
  • We value the time and opinions of others, never dismissing a challenge or advice without consideration.
  • We do what we say we’ll do, keeping others informed along the way.

Own it

  •  We get on with the job and follow up until it’s resolved.
  • We do what’s right, even when it’s hard.
  • We take action and never say ‘It’s not my job.’
  • We make the most of the time, resources and money we have.

Important information