Our Culture

How We Work captures the essence of our culture and reflects that we care deeply about how we do things, not just what we do. There are four core elements of how we work:

Excellence for Customers – We put customer needs first every time, never personal interests. We get it right the first time or fix it fast, and don’t leave issues unresolved. We make banking easy and fast and don’t create band-aid fixes.

Grow together – We’re ambitious for growth, never tolerating mediocrity. We’re curious, learn from each other and never move on without learning from our experiences. We prioritise each other’s wellbeing and never succeed at the expense of someone else.

Be respectful – We speak honestly and supportively, especially about concerns. We don’t avoid difficult conversations or challenge inappropriately. We value the time and opinion of others, never dismissing a challenge or advice without consideration. Above all, we do what we say we will do, keeping others informed along the way.

Own it – We get on with it and follow up until it’s resolved, never delaying taking action. We do what’s right, even when it’s hard and don’t say, ‘it’s not my job.’ We make the most of what we have, never spending more time, resources or money than is needed.

Our approach to corporate responsibility extends beyond our business and leads us to take an active role in the communities in which our people live and work.

Our community involvement is significant, with a focus on activities that build both social and economic wellbeing both now and in the future. If you join us you'll have many opportunities to give back and develop yourself, whether through volunteering, donating or playing a part in securing a sustainable future.

Being part of a company with a community involvement focus is important to our people and there are many ways you could benefit from playing an active role in your local community. This could be focusing on community activities in your role, providing support and processes to make this happen or by taking time to give back.

Read more about our community involvement

Join us and you'll get two days paid volunteer leave each year to carry out work for local non-for-profit organisations. We partner with hundreds of community organisations, providing meaningful volunteering opportunities that make a real difference across Australia and to you.

As a volunteer you can offer more than just your skills. Not-for-profits also find it helpful to have a new perspective on how to do things. Bringing your individual qualities and experiences, the value of your contribution will probably be in how you contribute to the process of achieving the project's outcomes.

Volunteering through NAB can be a fun and fulfilling way for you to connect with your team, while providing practical and much needed assistance to community groups. It will also give you the chance to develop teamwork and related skills, while at the same time boosting morale and pride.

Workplace giving encourages and enables a regular and effective flow of financial support into the community group of your choosing and goes hand in hand with our Employee Volunteer Program. The program enables you to donate regularly to any eligible charity of your choice and have your donations matched by us up to a value of $1,200 per year.

You can choose to support up to six charities or even choose a specific program run by a charity, such as child sponsorships. You also benefit from receiving your tax benefit 'upfront', at the time your donation is made, rather than waiting until the end of the financial year.

We use Good2Give (G2G) to administer our program, giving you access to more than 25,000 eligible charities. By doing this we don't pay fundraising fees, ensuring every dollar donated goes directly to the chosen charities.