Quite simply, we’re here to serve customers well and help our communities prosper. This drives everything we do and gives clarity to how we perform and engage with each other.
How We Work captures the essence of our culture and reflects that we care deeply about how we do things, not just what we do. There are four core elements of how we work:
Excellence for Customers – We put customer needs first every time, never personal interests. We get it right the first time or fix it fast, and don’t leave issues unresolved. We make banking easy and fast and don’t create band-aid fixes.
Grow together – We’re ambitious for growth, never tolerating mediocrity. We’re curious, learn from each other and never move on without learning from our experiences. We prioritise each other’s wellbeing and never succeed at the expense of someone else.
Be respectful – We speak honestly and supportively, especially about concerns. We don’t avoid difficult conversations or challenge inappropriately. We value the time and opinion of others, never dismissing a challenge or advice without consideration. Above all, we do what we say we will do, keeping others informed along the way.
Own it – We get on with it and follow up until it’s resolved, never delaying taking action. We do what’s right, even when it’s hard and don’t say, ‘it’s not my job.’ We make the most of what we have, never spending more time, resources or money than is needed.