Sophie enjoys seeing business in Australia thrive.
Name: Mat-Jordan Talisayon
Your role: Home Lending Specialist
Region: Paramatta, New South Wales
What’s your story?
I love my customers and I am passionate about customer service. My career at NAB started off in the grassroots, ever dynamic, fast-paced and exhilarating culture that is the Customer Contact Centre. Beginning my career at NAB in phone customer service, I developed a real passion for servicing customers to the best of my ability, providing exceptional service each time and backing them on their journey to home ownership or investing. I am currently completing my Bachelor in Business with a major in Accounting and once I have finished this course, I have a strong desire to gain exposure in other departments in the bank. Whilst work and study take a great chunk out of my day, my biggest driver is my beautiful young family, including my wife and two kids. They are the real reason I can account for any success in my life.
How have you made a difference?
The thing I enjoy most about working in retail is meeting everyday people who are working towards something – goals that generally revolve around their journey towards securing their first home or an investment property. I try to use all of the resources and capability that NAB has given me to provide a signature customer experience. Each time I sit down with a customer I always strive to make their first interaction with me count the most. I do this by providing sound expertise and sharing my knowledge about home lending. This has a lot to do with the positive and supportive environment that NAB creates for us.
What are you passionate about?
I am passionate about being a part of my customers’ home loan journey, from the time we sit down and discuss pre-approval to the day they have received the keys to their property. I also ensure I maintain an on-going banking relationship with our customers, ever after the settlement of their property. This is because banking should not be a once off transaction, this is a 30-year commitment (in most cases) that customers will be taking up. I also pride myself in keeping our customers engaged and empowered, the same way NAB empowers and keeps me engaged as an employee, husband and as a father of two.