When to notify NAB
If your card, phone or device has been lost or stolen, call us immediately on 1800 033 103 (within Australia) or +61 3 8641 9121 (from overseas) 24 hours, 7 days a week. (Calls from mobile phones are charged at applicable mobile phone rates.)
You can also block, unblock and replace your linked consumer and business cards by clicking on My cards on the main menu in the NAB Internet Banking or the My cards menu in the NAB App.
If you believe something isn’t right with your account, let us know straight away. Call the numbers listed below especially if:
- Someone finds out your PIN, passcodes or passwords.
- There’s an error, unauthorised access or unauthorised transaction on your account.
- Your mobile phone is lost or stolen – and your mobile phone number is registered for SMS Security.
- You’ve provided your banking details to an unsolicited email or unknown caller.
Call us to tell us about any changes to your address.
Call 1800 098 231 (within Australia) or +44 207 649 9404 (if overseas) about your NAB Traveller Card.
For more information call
for personal 13 22 65
for business 13 10 12
7 days a week
or visit us at www.nab.com.au/security
Hearing impaired customers with telephone typewriters can contact us on 13 36 77.
© 2019 National Australia Bank Limited ABN 12 004 044 937
AFSL and Australian Credit Licence 230686 VNABI6423 A116183-0519