Ever noticed a transaction on your account that seemed out of place? It could be fraudulent, but many unrecognised transactions can be cleared up with a little investigation. Here’s how you can check:
- Ask any secondary cardholders if they’ve made a transaction you aren’t aware of.
- See if the merchant is legitimate by using the government’s ABN Lookup.
- Google the billing name on your statement because lots of businesses trade under a different name. If you know the merchant, the easiest way to dispute a transaction may be to get in touch with them directly. If you know the merchant but can’t contact them, you can submit a transaction dispute with our Dispute Team.
If you still can’t identify the transaction, it may be fraud. Our Fraud Team monitors your cards 24/7 for suspicious activity – and they’ll send you an SMS if they notice anything unusual. Sometimes a transaction that looks legitimate may have been made without your consent. If you think this is the case, call us.