General support

We have support available to customers who have been impacted by a natural disaster. You can call us to discuss a range of financial relief measures, including:

  • Loan deferral or reduced repayment arrangements for home, personal and some business loans.
  • Deferring upcoming credit card and business credit card payments.
  • Waiving or refunding fees and charges, including but not limited to merchant terminal fees and early access fees for term deposits.

Call NAB on 1300 308 132 Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT). If you're a business customer, call us on 1300 769 650 Monday to Friday, 8:00am to 5:00pm (AEST/ADST).

Other ways we can help you

  • If you have a NAB insurance policy for your property, contents or vehicle call the Allianz Claims team on 1300 555 013 to lodge a claim. Alternatively, you can lodge a claim yourself online 24 hours a day, 7 days a week via Allianz Claim form.
  • Check your insurance cover. For help protecting your home, investment property, contents, car, caravan or trailer see our insurance policies or call Allianz on 13 29 28.
  • If you’re a NAB EFTPOS and HICAPS merchant affected by natural disasters or hardship, we can provide financial relief by:
    • waiving three months of terminal rental fees for HICAPS and EFTPOS terminals
    • providing a free terminal replacement for terminals damaged in natural disasters
    • waiving three months of eCommerce monthly fees if you’re experiencing hardship.

Call the team at the Merchant Help Desk on 1300 369 852 for all your merchant needs.

  • Depending on your current financial circumstances, you may be eligible for a small loan from Good Shepherd Australia New Zealand. Good Shepherd is a not-for-profit lender supported by NAB to provide no-interest loans to individuals across Australia for essential goods or services. Learn more about alternative options offered by Good Shepherd.

Previous disaster relief grants

Review previous disaster relief packages available to customers affected by the following disasters or visit NAB News for all previous Disaster Relief packages.

NSW Severe Snowstorm

NSW Severe Snowstorm Disaster Relief package announced 14 August 2025.

NSW East Coast Severe Weather

NSW East Coast Severe Weather Disaster Relief package announced 22 May 2025.

Tropical Cyclone Alfred 

Tropical Cyclone Alfred Disaster Relief package announced 7 March 2025.

Emergency quick links

Contact support organisations close to you. 

Check your insurance

Make sure your home, business and other assets are covered in a crisis. View our insurance options, check the eligibility criteria and ensure the policy coverage suits your needs.

Make an emergency claim

Have you got a NAB insurance policy for your property, contents or vehicle? You can call the Allianz Claims line on 1300 555 013 or lodge a claim yourself online 24 hours a day, 7 days a week using the Allianz claim form.

Check you have the right level of insurance

You can’t stop natural disasters and crises from happening. But you can protect your home, investment property and contents with home insurance. It’s worth looking into car insurance as well, just for those unexpected moments. Take some time to consider your current cover. Learn more about insurance.

How we can help you through difficult times.

Whatever happens, be prepared

Make sure your home and family are ready for a natural disaster.

Financial assistance

Needing to reach out for financial assistance can happen to anyone. You’re not alone. We’re here to help. Learn more about our financial assistance.

Financial wellbeing

Discover ways to ease cost of living pressures, manage finances and improve your financial wellbeing.

Still need some help?

Easy ways to get in touch for support.

Call our NAB Assist team

Monday to Friday, 8:00am to 8:00pm (AEST/AEDT), Saturday, 9:00am to 1:00pm (AEST/AEDT)

Within Australia: 1300 661 114

From overseas: +61 3 9322 7000

Use our virtual assistant

Our virtual assistant can help answer your general enquiries or transfer you to a specialist. 

Select the red Chat bubble in the bottom corner of your screen.

Important information