NAB ASSIST – HELPING YOU GET BACK ON YOUR FEET

For our personal and small business customers, NAB Assist is our way of supporting you to get back on track. We’ll work with you, discuss your circumstances, and give you options to help you through challenging times.

See what help may be available via our NAB Customer Care Kit.

You can also apply for financial hardship support online or call us on 1800 701 599, Monday to Friday 8am to 8pm, Saturdays 9am to 1pm.

If you’re experiencing a vulnerability that impacts your ability to complete your banking, or you need an interpreter, contact our NAB Customer Support Hub on 1300 308 175.

Further assistance

  • Customers who need help during a disaster are encouraged to visit their nearest open NAB branch where it’s safe to do so, contact their banker directly, or call us directly on:
    • 1300 308 132 for personal customers (Monday to Friday, 8am to 8pm, or Saturday, 9am to 1pm AEST/AEDT)
    • 1300 769 650 for business customers (Monday to Friday, 8am to 5pm Monday to Friday AEST/AEDT); or
    • Visit nab.com.au/disaster.
  • Agri customers who need help can contact their banker.
  • For NAB insurance claims (damaged homes, contents, and vehicles), please call Allianz on 1300 555 013.

National fundraising campaign

NAB has launched a national fundraising campaign to help people impacted by floods across Queensland and NSW.

GIVIT is a charity organisation working with the Queensland and NSW governments and local councils, through their evacuation centres and recovery hubs, to understand what critical and immediate support is required.

All donations and fundraising will go directly to the most impacted areas across Queensland and NSW to provide money towards goods and services like grocery vouchers.

Donations can be made over-the-counter or on the iPads at NAB branches, or via the NAB Neighbourhood Community Portal.

PREVIOUS SUPPORT

Review previous support available to our customers.

Customers affected by floods in NSW and Queensland

QLD and NSW Disaster Relief Package announced 3 December 2021.

Customers affected by floods in Inglewood, Queensland

Inglewood Disaster Relief Package announced 3 December 2021.

Customers affected by floods in Gippsland, Victoria

Gippsland Disaster Relief Package announced 11 June 2021.

Customers affected by Tropical Cyclone Seroja, Western Australia

Disaster Relief Package announced 12 April 2021.

Customers affected by floods in New South Wales

Disaster Relief Package announced 21 March 2021.

On 27 March 2021, the Australian Government announced that businesses who have been impacted by flooding in NSW can also apply for lending under the SME Recovery Loan Scheme. Visit our NAB Business Recovery Loans page for more information on the scheme.

Customers affected by Tropical Cyclone Niran in Far North Queensland

Disaster Relief Package announced 9 March 2021

Customers affected by bushfires in Gidgegannup and Perth Hills, Western Australia

Disaster Relief Package announced 3 February 2021.

Customers affected by bushfires in Lucindale, South Australia

Disaster Relief Package announced 12 January 2021.

Customers affected by floods in North Queensland

Disaster Relief Package announced 11 March 2018.

Customers affected by by storms in South Australia

Disaster Relief Package announced 29 September 2016

Customers affected by floods around Forbes, New South Wales

Disaster Relief Package announced 25 September 2016.

Need to make an emergency claim?

Have you got home and contents or car insurance through us? You can call the Emergency Claims Assistance line anytime on 1300 555 013.

Do you have the right level of insurance?

You can’t stop natural disasters and crises from happening. But you can protect your home, investment property and contents with home insurance. It’s worth looking into car insurance as well, just for those unexpected moments. So take some time to consider your current cover. To find out more, take a look at the insurance section of our website.

Important information

The information about insurance has been prepared without taking into account any particular person's objectives, financial situation or needs. Before deciding to take out insurance, interested persons should consider the appropriateness of this information having regard to their personal objectives, financial situation or needs.

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