A few key focuses


Attract, recognise, motivate and retain employees.


Align the interests of employees and shareholders through equity ownership.


For our people, customers, community and shareholders.

Why is this important?

We know that in order to attract, retain and motivate the best people, we need to measure and reward our performance. We also need to ensure we have a considered and equitable approach to how we determine remuneration that aligns to market practice and supports our diversity and inclusion goals.

What do we do?

We have performance and remuneration frameworks in place with three key objectives.

  1. Attract, recognise, motivate and retain employees.
  2. Drive exceptional customer service outcomes.
  3. Align the interests of employees and shareholders through equity ownership.

In order to progress as individuals and as a business, it’s important we all track what we’ve achieved. That’s why everyone has a focused Performance Plans and aligned stretch goals that enable them to deliver, develop and grow.

How we do it?

Our Values reflect that we care about how we do things, not just what we do. They’re intended to guide our decisions, actions and behaviours when we interact with our customers, communities and each other.

Our Values work together and reinforce each other, with no one value greater than another:

Passion for customers:

  • Get it right for our customer, every single time
  • Take a stand for our customers

Win together:

  • One NAB, one badge
  • Make it simpler and faster

Be bold:

  • Be exceptional
  • Step in, step up, speak your mind

Respect for people:

  • Show care for everyone
  • Be candid with each other

Do the right thing:

  • Act with integrity
  • Be true to your word

Employees are supported through regular performance and development conversations, which comprise feedback and coaching on what they need to achieve and how they demonstrate expected behaviours.

How does this come together?

Both ‘what we do’ and ‘how we do it’ are equally important and assessed holistically at the end of the year. This results in one annual performance rating which provides clarity and recognises people for their contribution.

We’re committed to equitable outcomes

We are committed to equitable remuneration for all employees that is consistent with our market and performance framework. Remuneration is reviewed annually taking into consideration a broad range of factors and is supported by our Enterprise Agreement.

We actively address barriers to gender pay equity. That’s why our gender pay gap continues to decrease and sits below the industry average.

Find out more about working with us.

Discover more

Gender equality

We’re committed to promoting gender equality in the workplace and helping our women thrive at work.

Workplace flexibility

Helping our people make the most of both their career and their life.

Health and wellbeing

We’re committed to promoting health and wellbeing for our employees, our customers and in the broader community.

Workplace accessibility

We’re improving accessibility for our people and customers with a disability and making it easier for them to do business with us.