A few key focuses


Attract, recognise, develop, motivate and retain employees.


Align the interests of employees and shareholders through equity ownership.


For our people, customers, community and shareholders.

Why is this important?

We know that in order to attract, retain and motivate the best colleagues, we need to measure and reward performance, and help them develop and grow. We also need to ensure we have a considered and equitable approach to how we determine remuneration that aligns to market practice and supports our diversity and inclusion goals.

What do we do?

We have performance and remuneration frameworks in place with three key objectives.

  1. Attract, recognise, develop, motivate and retain employees.
  2. Drive exceptional customer service outcomes and progress NAB's desired culture with an emphasis on integrity and accountability.
  3. Align the interests of employees and shareholders through equity ownership.

In order to progress as individuals and as a business, it’s important we all track what we’ve achieved. That’s why everyone has a focused Performance Plan with goals that enable them to deliver, develop and grow.

How we work?

How We Work captures the essence of our aspirational culture and guides how we do things, not just what we do. There are four core elements of how we work:

Excellence for Customers – We put customer needs first every time, never personal interests. We get it right the first time or fix it fast, and don’t leave issues unresolved. We make banking easy and fast and don’t create band-aid fixes.

Grow together – We’re ambitious for growth, never tolerating mediocrity. We’re curious, learn from each other and never move on without learning from our experiences. We prioritise each other’s wellbeing and never succeed at the expense of someone else.

Be respectful – We speak honestly and supportively, especially about concerns. We don’t avoid difficult conversations. We value the time and opinion of others, never dismissing a challenge or advice without consideration. Above all, we do what we say we will do, keeping others informed along the way.

Own it – We get on with it and follow up until it’s resolved, never delaying taking action. We do what’s right, even when it’s hard and don’t say, ‘it’s not my job.’ We make the most of what we have, never spending more time, resources or money than is needed.

Employees are supported through regular performance and development conversations, which comprise feedback and coaching on what they need to achieve and how they demonstrate expected behaviours.

How does this come together?

Both ‘what we do’ and ‘how we work’ are equally important and assessed holistically at the end of the year. This results in an annual rating for performance and development progress, which provides clarity and recognises people for their contribution.

We’re committed to equitable outcomes

We are committed to equitable remuneration for all employees that is consistent with our market and performance framework. Remuneration is reviewed annually taking into consideration a broad range of factors and is supported by our Enterprise Agreement.

We actively address barriers to gender pay equity. That’s why our gender pay gap continues to decrease and sits below the industry average.

Find out more about working with us.

Discover more

Gender equality

We’re committed to promoting gender equality in the workplace and helping our women thrive at work.

Workplace flexibility

Helping our people make the most of both their career and their life.

Health and wellbeing

We’re committed to promoting health and wellbeing for our employees, our customers and in the broader community.

Workplace accessibility

We’re improving accessibility for our people and customers with a disability and making it easier for them to do business with us.