Here’s what’s changing

These are the ways Express Business Deposits (EBD) are changing. 

Minimum cash deposit (effective 1st October 2021)

We’re introducing a minimum deposit amount of AUD $500 for any EBD bag containing notes.

This minimum deposit doesn’t apply if your EBD bag contains coins only - however, the coins must not exceed $300, due to the weight capacity of the bag. 

Cheques and money orders (effective 1 October 2021)

We’ll no longer accept cheques and money orders in EBD bags. You’ll still be able to deposit cheques and money orders using our Express Cheque Deposit service.

Deposit slips (expected effective date between early to mid 2022)

The EBD paper deposit slip will be replaced with an online deposit form. You must complete this online deposit form before dropping EBD bags at a collection point.

EBD bags (expected effective date between early to mid 2022)

A new cash only EBD bag will be introduced, that will replace the current EBD bag. You must use these bags with the new online deposit form.

See the NAB Business Products – Terms and Conditions 2021.

Watch our short video to learn more about what these changes mean for your business. 

How the new process will work

The new EBD process is similar to the existing one.

Existing process – paper deposit slip

Under the current EBD process you:

  1. Complete a paper deposit slip

  2. Place cash, cheques and the deposit slip in an EBD bag

  3. Drop the bag at an EBD collection point

New process – online deposit form

Under the new process you will:

  1. Complete the online deposit form

  2. Place cash only in a new EBD bag.

    Minimum cash limits apply for a bag containing:

    • Notes only: $500 minimum.
    • Coins only: No minimum. $300 maximum.
    • Notes and coins: $500 minimum. $300 maximum for coins.
  3. Drop the bag at an EBD collection point 

Why we’re making these changes

These changes will help us:

  • improve our environmental footprint by reducing paper and plastic use
  • provide our business customers with a safer digital EBD service.

Removing physical deposit books means we can:

  • make completing deposits more efficient
  • reduce errors and discrepancies by automatically calculating cash totals
  • provide more opportunities for our preferred couriers to collect your cash and deliver it directly to processing centres around the country.

When will these changes be introduced?

Changes to the minimum cash deposits, cheques and money orders begin on 1 October 2021.

The new online deposit form will be ready to use between early to mid 2022. We’ll let you know when the form is ready, and when you can order the new cash only EBD bags.

Using the new online deposit form 

Once the form is available next year, you’ll be able to access it on the NAB website.

The online deposit form will be accessible to anyone, so you won’t need login details for yourself or your staff. You’ll be able to access the form on your computer, tablet, or mobile. 

Completing the online deposit form 

To complete your online deposit form you’ll need: 

  • an optional customer reference - for example, the depositors name or employee number
  • BSB and account number 
  • EBD bag number
  • agent number, if you use one 
  • breakdown of notes
  • total value of coins.

If your internet connection drops out while you’re completing the online deposit form, you will be able to confirm whether your deposit has been submitted by re-entering the bag number into the form. The form will tell you if the bag has already been submitted. 

Once you’ve filled out the online form, you have 14 business days to drop the EBD bag off at a collection point. After that, the form will expire. 

Remember that you will only be able to use the new cash only EBD bags with an online deposit form. Using the new bags and online deposit form will be included in the cost of our enhanced EBD service.

Changing or cancelling a submitted online deposit form

You won’t be able to change or cancel an online deposit form once you’ve submitted it. If you haven’t dropped off your bag at an EBD collection point yet, just use a new bag and complete a new deposit form with the correct information. The incorrect form will expire after 29 days.

We won’t be able to process your EBD bag if the online deposit form hasn’t been completed. If we don’t receive a corresponding online deposit form, we’ll be in touch.

Transitioning from paper slips to the online form

Once our new online deposit form is available, you will no longer be able to order the existing paper deposit books and non-digital EBD bags. Processing of deposits using the existing paper deposit slips and EBD bags will continue for a short period only. We encourage you to start using the online deposit form as early as possible.

If you haven’t used up all of your old deposit bags by the time we ask you to begin using the digital deposit bags, you can drop your old bags off at your local branch to be recycled.

How to make cash deposits under $500

There are alternative ways you can make cash deposits under $500:

  • Smart ATMs
  • Coin Deposit Machines
  • over the counter at 3,500 Australia Post outlets across Australia
  • over the counter at any NAB branch.

Find out more about ways to deposit.

Depositing cheques

You can use the Express Cheque Deposit service to deposit cheques. You can find Express Cheque Deposit envelopes and instructions at your local branch. Deposit envelopes into a Business Deposit Machine, Business Express Machine or EBD chute at any NAB branch.

You can find Express Cheque Deposit envelopes at your local branch. Speak to us if you need to arrange larger orders of envelopes. 

New EBD bags

The new cash-only EBD bags will be made available when the online deposit form is ready for you to use between early to mid 2022.

You should continue to order EBD deposit books and bags and ensure you have enough stock to last until April 2022.
Once our new cash-only EBD bags are available next year, you can call us or visit a branch to place your order.

You will be able to have your new bags sent to any address, but you won’t be able pick them up from a branch. Your EBD bags are linked to your business, so you can’t share them with other customers. 

Accounting and reconciliation 

When you make a deposit using the new online deposit form, you’ll see the bag number on your statement. You’ll also see the agent number if you use one. 

The money will appear in your account once the bag has been processed. This could be anytime between when you drop your bag off and close of business. 

Remember, you can only deposit money into valid business accounts that have been established for your EBD service. 

For now, you can’t send the online deposit form to a second person to authorise before it's submitted, or view your deposit history online. You also can’t order new bags online. These are features we’re looking to add in the future. 

Speak to your business banker if you have any further questions about changes to Express Business Deposits.

Important information