HOW TO FIX COMMON TERMINAL ISSUES

Take a look at these solutions first.

How to turn on and off

turning ingenico on and off | View transcript (DOCX, 27KB)

Restart your terminal

Rebooting your terminal solves most problems. This video will give you step by step instructions to reboot your terminal.

Damaged or faulty terminal

To get help to replace or repair your terminal, call the Merchant Service Centre on 1300 369 852, 24 hours, 7 days a week.

Make sure you have your Merchant ID and Terminal ID handy before you call. If your terminal needs to be replaced, you might be charged a fee.

Network service outage

If the network is down, your terminal might be too.
Check if there are network interruptions or maintenance in your area with Telstra. If there is an issue with the network, you will need to wait for the service to be back up and running to use your terminal.

See Telstra's network status

Common error codes

Don't see your error code above?

View transaction merchant response codes

View response codes

View Verifone terminal error codes.

View error codes

Still need help?
Give us a call.

Call our Merchant Service Centre and have your Merchant ID and Terminal ID handy.

1300 369 852

Talking shop

NAB Connect

Our internet banking solution for business, flexible to use at the office, from home or on the go.

Business credit cards

If you're a small to medium sized business looking to manage your business expenses, check out our range of business credit cards.

NAB Business Everyday Account ($0 Monthly Fee)

Free electronic and ATM transactions

We’re ready to help your business

Have us call you
Call 1300 369 852

Terminal support, 24/7
Transact support, Mon–Fri 8am to 8pm (AEST/AEDT)