The most common issues

The following suggestions are likely to help you solve the majority of terminal issues. We suggest taking a look at these first.

How to turn on and off

turning ingenico on and off | View transcript

Your terminal needs a restart

The trusty ol' 'turn it off and back on again'.

Rebooting your terminal reinitiates all the settings and solves most problems. Check out this video that will guide you through step by step instructions to reboot your terminal.

Network service outage

If the network is down, your terminal might be too.
Check if there are network interruptions or maintenance in your area with Telstra. If there is an issue with the network, you will need to wait for the service to be back up and running to use your terminal.

See Telstra's network status

Common error codes

Don't see your error code above?

View all transaction merchant response codes on NAB Help

View response codes

View all Ingenico terminal error codes on NAB Help

View error codes

Still need help?
Give us a call.

Call our Merchant Service Centre and have your Merchant ID and Terminal ID handy.

1300 369 852

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