Ingenico troubleshooting guide

To change the Ingenico terminal to support WiFi:

1. Press FUNC, enter 100 and press Enter.
2. Tap Enable to turn on Wi-Fi, then Scan networks.
3. Select your Wi-Fi, enter the password and connect.
4. Wait for the Wi-Fi symbol to turn green, then return to the home screen.

If you see a “WiFi Not Connected” error, check your settings or try reconnecting. Consult the Ingenico terminal guide (PDF, 5MB) for further information.

Find your settlements by accessing the main menu:

1. Press the Menu button on your Ingenico terminal.
2. Select the Settlement (Batch) option from the menu. You can do this by either tapping the touch screen or pressing the corresponding number on the keypad.
3. Once in the Settlement menu, you can view settlement details or initiate a settlement process, depending on your terminal’s configuration and permissions.

Learn more about settlements on EFTPOS terminals.

To reprint a receipt with the Ingenico terminal:

1. Press the Menu button.
2. Select Print.
3. Choose Transaction Last to reprint the last receipt, or Invoice to reprint a specific transaction (enter the invoice number if prompted).
4. Follow the on-screen prompts to complete reprinting.

You can also print a list of all transactions since the last settlement from the same menu. Consult the Ingenico terminal guide (PDF, 5MB) for further information.

To connect the Ingenico terminal to ethernet:

1. Plug the ethernet cable into the port on the back of the terminal’s base.
2. On the terminal, press Menu.
3. Select Terminal, then Host Comms.
4. Choose ETH and press Enter to confirm.
5. Wait for the terminal to connect.

If you’re having trouble connecting, ensure your broadband internet is active and the cable is secure. For further information, see the official Ingenico terminal guide (PDF, 5MB).

1. Wait for the error message to disappear from the screen and for the terminal to return to the home screen.
2. If you have a GPRS signal try the following: 
   Retry the transaction. 
   If you don't have a signal, you'll need to wait a few minutes before retrying.
3. If you're still having problems, you may need your terminal replaced. Call our Merchant Service Centre on 1300 369 852  24 hours 7 days a week, and make sure you have your Merchant ID and Terminal ID handy before you call.

1. Wait for the error message to disappear from the screen and your terminal to return to the home screen.
2. Restart your terminal by pressing the Func (black), then enter 102.
3. Once restarted, retry the transaction or enter a new transaction.

1. Shut down your terminal from the power by pressing the Func (black) and Clear (yellow) buttons at the same time.
2. Switch your terminal back on by pressing the Enter (green) button. There will be a delay while the terminal restarts and reconnects with the internet.
3. When the terminals switches back on make sure you can see the GPRS signal.
   If there's a signal, retry your transaction.
   If you don't have a signal, there could be a network issue and you'll need to wait a few minutes before retrying.
4. If you're still having problems, your terminal may need to be replaced. Call our Merchant Service Centre on  1300 369 852 24 hours 7 days a week, and make sure you have your Merchant ID and Terminal ID handy before you call.