There are several ways to get financial hardship assistance:
- Submit a request through our online application form.
- Download and complete the Request for Financial Assistance (PDF, 259KB) and post to:
Customer Care
GPO BOX 4963
Melbourne
Vic 3001
Call about a missed payment | Contact details | Contact hours |
---|---|---|
within Australia | Contact details 1300 881 661 | Contact hours Mon-Fri 8am - 6pm (AEST/AEDT) |
Call to apply for financial hardship assistance | Contact details | Contact hours |
---|---|---|
within Australia | Contact details 1300 961 577 | Contact hours Mon-Fri 8am - 5pm (AEST/AEDT) |
There are several ways to get financial hardship assistance:
Customer Care
GPO BOX 4963
Melbourne
Vic 3001
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