Ways to get help and support

Telephone based enquiries can mean call queues and wait times. Try using our online help tools or messaging us.

Online help and support

Here you’ll find FAQs and how-to-guides to help you manage your accounts.

Search NAB help

Chat with a virtual assistant

Our virtual assistant can answer general enquiries or point you in the right direction if you need to speak to a human.

Use the NAB Virtual Assistant

Message us via social media

Reach a member of our team 24 hours a day, seven days a week by messaging us on our social media networks.

Connect with NAB on social media

Select a business banking area for your enquiry

To help manage your enquiry more effectively, select a business banking industry, product or service area.

Business and commercial cards

Enquiries relating to business credit cards, commercial cards or Visa business debit cards.

NAB Health, HICAPS and Medfin

Assistance for customers in the healthcare industry.

Merchant solutions and support

Helpful resources for NAB Merchant Solutions and the NAB Merchant Service Centre.

Online banking

Get support related to internet banking, NAB Connect and telephone banking.

Agribusiness

Assistance with enquiries relating to farming and agribusiness.

Branches and BBCs

Find a branch or business centre near you, with a full list of services and opening hours.

Specialised support services

We’ve got specialised support teams to help when you need it.

NAB Connect Mobile

Manage business payments wherever you are with NAB Connect Mobile.
You can view your account balances, transaction history and create and authorise transfers between your linked accounts, all on your phone while you’re on the go.

NAB Connect Mobile app

More banking support services

Find information about submitting feedback and complaints, online security and our identification processes for customers.

Compliments and complaints

Submit feedback, compliments or complaints. Information about what to do if you’re not satisfied with an outcome.

Online security for business

Learn how to protect your business and customers from scams, fraud and cyber-attacks.

Know your customer (KYC)

Get help with any questions you might have about NAB's identification process for individual and non-individual customers.

Important information