Natural disaster support - NAB
We’re here to help you
If you're impacted by a natural disaster, we’re here to support you. Our Personal or Business Disaster Support teams can discuss your circumstances and consider how we can help with your recovery.
Reaching out is free and confidential. It won’t affect your banking with NAB and is a step towards getting the help you need. In some cases, with your permission, we may connect you with trusted referral partners to help you get the right support.
Types of disasters
Australians face frequent natural disasters. Unfortunately, it's often not a matter of if, but when.
Whatever the situation, we’re ready to help you navigate the challenges and recover as quickly as possible.
Declared disasters
Updated 9 January 2026
NAB has opened applications for $1000 Disaster Relief Grants to customers severely impacted by the below disaster(s):
| Disaster | Application Closing Date |
|---|---|
| Victorian Bushfires | 9 February 2026 |
| North Queensland Monsoon Trough and Flooding | 5 February 2026 |
Applications are open for those who were customers as of 26 December and 24 December 2025 and live in the relevant disaster declared areas, as listed by VIC Emergency and QLD Government Website.
Review previous disaster relief packages available to customers by visiting NAB News.
How to prepare for a natural disaster
Do your research
Understand what the disaster risks are for your area. Not sure where to start? Your local council’s website will have helpful information. It’s also a good idea to download your state’s emergency app so that you can get emergency weather alerts.
Make an emergency plan
Whether it’s for your home or business, it’s a good idea to create a plan so you know what to do in extreme weather. Get Ready Queensland has an online form to guide you through the process (even if you don’t live in Queensland).
Disaster-proof your home
Check that your home, car or personal items are insured for different types of natural disasters, and don’t forget to take photos of key items.
View our insurance options.
For further resources visit the Resilient Building Council.
Pack an emergency kit
You’ll need essentials on hand in case you need to evacuate quickly. Pack long-life food, a first-aid kit and important medication, a charged power-bank, a battery-powered radio, bottled water, matches, gloves, blankets and spare clothing. Don’t forget a can opener and spare batteries too. Make sure you copy passports and ensure you have secure backup methods (e.g. saved on the cloud) for accessing important services such as banking.
Stay alert for scams
Unfortunately, moments of tragedy like a natural disaster tend to attract criminals wanting to take advantage of vulnerable people. Be cautious of those who are offering support at a cost and know what tactics are used to scam people. Read more about scams to look out for after a natural disaster.
Do an annual review
Put a reminder in your diary to check your insurance, emergency plans and supplies every year.
External support
The Bureau of Meteorology , opens in new window
Get the most up-to-date weather forecasts, warnings and alerts.
Get Ready Queensland , opens in new window
The Get Ready Queensland plan helps people in Queensland (and Australia) get ready for big storms and bad weather.
Red Cross Emergency Planning , opens in new window
Find out how to prepare for an emergency.
Allianz claims , opens in new window
If you have a NAB insurance policy for your property, contents or vehicle contact Allianz to lodge a claim.
Bushfire Resilience Rating Self-Assessment , opens in new window
The Resilient Building Council helps make homes strong and safe so they can handle disasters like storms and fires.
Support during and after a natural disaster
Wellbeing support
NAB customers have access to free and confidential counselling services through NAB’s Assistance Program.
To access this service, call the Disaster Support team on 1300 308 132
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).
For business customers, call the Business Disaster Support team on 1300 769 650
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).
NAB EFTPOS and HICAPS merchant support
If you’re a NAB EFTPOS and HICAPS merchant affected by natural disasters or hardship, we can provide specific financial relief.
- Waive three months of terminal rental fees for HICAPS and EFTPOS terminals.
- Provide a free terminal replacement for terminals damaged in natural disasters.
- Waive three months of eCommerce monthly fees if you’re experiencing hardship.
Call the team at the Merchant Help Desk on 1300 369 852 for all your merchant needs.
Financial assistance
If you are worried about making repayments such as home loan or credit card repayments, you can request financial assistance, including options like a payment break or flexible payment arrangements.
For joint accounts, we will keep your reasons for requesting assistance confidential.
For financial assistance call the NAB Extra Care Specialist team on 1300 308 175
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).
You can ask for financial help using NAB Messaging by logging into NAB Internet Banking or the NAB app. Once you message us, our dedicated team will follow up with a phone call to discuss your situation.
To learn more, visit financial assistance
Insurance claim support
If you have a NAB insurance policy for your property, contents or vehicle, call the Allianz Claims team on 1300 555 013 to lodge a claim.
Alternatively, you can lodge a claim yourself online 24 hours a day, 7 days a week via the Allianz Claim form.
Referral assistance
We can help you connect with trusted referral partners who may be able to provide additional support. Whether you need specialist services or help beyond banking, we are here to guide you through the process and connect you with the right organisation.
To discuss which organisation can best support you personally, call the Disaster Support team on 1300 308 132 Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).
To discuss which organisation can best support your business call the Business Disaster Support team on 1300 769 650 Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).
Explore our comprehensive Customer Care Kit which highlights community support services available to you.
Visit Ask Izzy to find local services and resources that meet your needs.
Financial support with no interest loans
We’ve partnered with Good Shepherd to offer no interest loans and other financial support to people on low incomes.
These loans can help cover essential expenses such as:
- Household items
- Car repairs
- Medical or dental costs
- Education expenses
Want to learn more or apply? Visit Good Shepherd's website to learn more or to apply, call the NAB Extra Care Specialist team on 1300 308 175
Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).
External support
The Bureau of Meteorology , opens in new window
Get the most up-to-date weather forecasts, warnings and alerts.
Disaster Assist , opens in new window
Find out about financial and communications supports for people affected by declared disasters.
Ask Izzy , opens in new window
Ask Izzy helps you find the nearest and most suitable support services by answering a few quick questions.
Services Australia , opens in new window
Services Australia provide essential government payments and services to support individuals and communities.
Allianz claims , opens in new window
If you have a NAB insurance policy for your property, contents or vehicle contact Allianz to lodge a claim.
Salvation Army Financial Assistance , opens in new window
If you’re struggling with money, Salvation Army Financial Assistance provides support to help you manage debt, pay rent and afford essentials so you can get back on your feet.
Disaster Relief Australia , opens in new window
Offers support with clean up and debris removal in areas where they have been engaged by government. You can also join the NAB Foundation Recovery Crew, a group of local volunteers led by DRA who help impacted communities rebuild.
Emergency support close to you
Many organisations are committed to supporting individuals, communities and businesses who are impacted by natural disasters. If you have been impacted, these organisations can work with you to provide support. If there is an immediate threat to your safety, please call 000.
Accessible help for everyone
We offer a range of accessible services to help you access the right support, in the way that works best for you.
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