NAB and community support services | Customer Care Kit - NAB

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How we can help

We can work with you to understand your situation and consider extra care that may be available, depending on your circumstances.

NAB Support

Call the NAB Extra Care Specialist team on 1300 308 175
 Monday to Friday, 8:00am to 7:00pm (AEST/AEDT).

Email the NAB Extra Care Specialist team at nab.customer.support@nab.com.au.

Visit the Extra Care Support Hub.

Financial assistance

Whether you need short or long-term financial assistance or something more specific, our range of compassionate teams are ready to speak with you and provide tailored support. 


To learn more, visit Financial assistance

TELUS Health*

NAB customers have access to TELUS Health for free confidential coaching and support across physical, mental, social, professional, and financial wellbeing.

Call 1300 574 759 to book an appointment.

General enquiries

For general account enquiries, call 13 BANK (13 22 65)
You may also find what you’re looking for in our help and support hub.

External support

Below are external providers that can provide support for a wide range of life circumstances, no matter where in Australia you are.

Ask Izzy , opens in new window

Ask Izzy is an A-Z directory of community support services. These include emergency housing, meals, money, legal advice, domestic and family violence support and more.

Good Shepherd , opens in new window

Good Shepherd Australia offers No Interest Loan Scheme (NILs) to help eligible customers access essential goods and services.

Services Australia , opens in new window

Services Australia provide essential government payments and services to support individuals and communities.

Money Smart (by ASIC) , opens in new window

MoneySmart is an Australian Government initiative offering free tools, tips and guidance to help Australians manage their money with confidence.

Salvation Army , opens in new window

Salvation Army can provides a wide range of safe and accessible support, from aged care to finding employment and much more.

St Vincent de Paul Society , opens in new window

St Vincent de Paul Society provides urgent crisis assistance as well as a wide range of ongoing support services.

Support for financial and elder abuse, domestic and family violence

1800RESPECT , opens in new window

1800RESPECT supports anyone at risk of or impacted by sexual assault, domestic or family violence.

Services Australia – Crisis payment , opens in new window

Victim-survivors may be eligible for a Centrelink Crisis Payment if they apply soon after leaving a domestic and family violence situation.

Australian Red Cross Emergency Relief
Provides a small, one-off emergency relief payment to people on temporary visas who have little or no income and are not eligible for Centrelink assistance.

Relationships Australia
Relationships Australia is a community-based, not-for-profit organisation that provides counselling, dispute resolution and support to help people build positive, respectful relationships.

WESNET

WESNET is Australia’s national women’s advocacy body, supporting women and children affected by family violence through programs like Safe Connections.

Centre for Women's Economic Safety (CWES)
The Centre for Women's Economic Safety (CWES) supports women who are experiencing, recovering from or at risk of economic abuse within the context of domestic and family violence.

National Elder Abuse Helpline (1800 ELDER HELP)
If you or someone you know is at risk of elder abuse, call the National Elder Abuse Helpline (1800 ELDER HELP) to connect with your state service.

Financial support

1800RESPECT , opens in new window

1800RESPECT supports anyone at risk of or impacted by sexual assault, domestic or family violence.

Services Australia – Crisis payment , opens in new window

Victim-survivors may be eligible for a Centrelink Crisis Payment if they apply soon after leaving a domestic and family violence situation.

Money Smart (by ASIC) , opens in new window

MoneySmart is an Australian Government initiative offering free tools, tips and guidance to help Australians manage their money with confidence.

Salvation Army Financial Assistance

If you’re struggling with money, Salvation Army Financial Assistance provides support to help you manage debt, pay rent, and afford essentials so you can get back on your feet.

Mob Strong Debt Help
A free nationwide legal advice and financial counselling service for Aboriginal and Torres Strait Islander people.

Centrelink Payment and Service Finder
A tool to see what government payments or services you may be eligible for.

Way Forward
Way Forward is a free, not for profit charity that helps people who are struggling with debt. It works directly with creditors to put in place affordable debt management plans. People make one payment to Way Forward which is then disturbed to creditors.


Credit Smart
Credit Smart is an online resource from the Australian Retail Credit Association that helps you understand credit reporting and manage your credit information.

Fitted For Work
For women, non-binary and gender-diverse people looking for assistance with work preparation support.
 
Workforce Australia
Workforce Australia is an Australian Government platform that helps people find jobs and access career resources.

Myfuture
Myfuture is an online resource designed by Education Services Australia to help shape your future and make the right career decisions.

Fair Work Ombudsman
Visit Fair Work to learn about your workplace rights, pay and entitlements in Australia.

Life and health support

Lifeline , opens in new window

Lifeline provides all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.

Beyond Blue , opens in new window

Beyond Blue is a not-for-profit charity organisation that provides information and support to help everyone in Australia achieve their best possible mental health.

  • Medicare Mental Health
    Medicare Mental Health is an Australian Government initiative that connects you to apps, online programs, forums and phone services for mental health support and wellbeing resources.

    RUOK
    RUOK is a suicide prevention charity that aims to inspire and empower everyone to meaningfully connect with the people around them and start a conversation with anyone who may be struggling.


    Headspace

    Headspace provides free online and telephone support and counselling to young people 12 -25 and their families and friends.



    Butterfly National Helpline
    Butterfly National Helpline offers free and confidential support for anyone with concerns about eating disorders or body image issues. 

    Perinatal Anxiety & Depression Australia (PANDA)
    PANDA supports families affected by anxiety and depression during pregnancy and early parenthood, and runs Australia’s only National Helpline for perinatal mental health.


    Thirrilli - National Indigenous Critical Response Service (NICRS)
    Thirrili provides emotional and practical support to families impacted by a loss from suicide or other fatal traumatic incidents.



    Suicide Callback Service
    Suicide Line Victoria is a free, 24/7 counselling service available by phone, video, or online, offering professional support to people at risk of suicide, those worried about someone else and individuals bereaved by suicide.
     
    Services Australia – Health and disability
    Find out how to access Medicare and low-cost health services, get disability or carer support and learn what to do after a loved one dies.

  • Griefline
    Griefline is Australia’s only dedicated grief helpline service that provides counselling support services free of charge to individuals and families.

    Services Australia – Death
    Services Australia offers bereavement support, which may include additional or continued payments depending on the assistance received by the deceased or next of kin.

  • My Aged Care
    My Aged Care is the Australian Government’s starting point to plan for someone's aged care journey. It locates government funded services for help around the house or aged care homes.

    Older Person Advocacy Network (OPAN)
    OPAN is a free service that helps older people and their representatives resolve issues with Commonwealth-funded aged care. It provides advocacy, information and education.

    National Dementia Helpline
    The National Dementia Helpline offers counselling, support and practical advice for people with dementia, their families and carers. They provide up-to-date information and connect you to other services.

    Services Australia – Aging
    Payments, services and support for older Australians and those who care for them.

  • Pregnancy, Birth and Baby
    Pregnancy, Birth and Baby supports parents from pregnancy to preschool, offering expert advice from maternal health nurses and guidance on pregnancy, birth and raising children.

    Perinatal Anxiety & Depression Australia (PANDA)
    PANDA supports families affected by anxiety and depression during pregnancy and early parenthood and runs Australia’s only National Helpline.

    Kids Helpline
    Kids Helpline offers free, confidential 24/7 phone and online counselling for young people aged 5–25, with helpful resources for parents on its website.

    Relationships Australia
    Relationships Australia is a community-based, not-for-profit organisation that provides counselling, dispute resolution and support to help people build positive, respectful relationships.

    Family Relationship Advice Line
    Family Relationship Advice Line is a national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation.

Services Australia – Health and disability
Find out how to access Medicare and low-cost health services, get disability or carer support and learn what to do after a loved one dies.

The National Disability and Neglect Hotline
The National Disability and Neglect Hotline is a free, independent and confidential service for reporting abuse or neglect of people with disability.

Disability Gateway
The disability gateway helps all people with disability, their families and carers find the information, services and support they need.

Scope Australia
Scope is one of the largest not-for-profit disability service providers in Australia, providing a wide range of disability support services to people with complex intellectual, physical and multiple disabilities.

Supporting our communities

UnitingCare Australia , opens in new window

UnitingCare Australia is a national network of community services providing support and advocacy for children, families, older people and those in need across Australia.

Community Legal Centres Australia (CLCs) , opens in new window

Community Legal Centres Australia (CLCS) is an independent, not-for-profit, community-based organisation that provides free general legal assistance from more than 170 centres across Australia.

  • Social Work Services
    Social work Services is an Australian Government department that provides social work services and support for people going through difficult times.

  • LGBTQIA+ support services
    Peer support, counselling and community connections are available people who are same-gender attracted, gender diverse and/or questioning their sexuality or gender identity.

    QLife
    Anonymous and free LGBTIQA+ peer support available on the phone and webchat, for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

  • The Bureau of Meteorology (BoM)
    Get the most up-to-date weather forecasts, warnings and alerts.

    Red Cross - How to prepare an emergency plan
    Find out how to prepare for an emergency.

    Allianz- Claims
    If you have a NAB insurance policy for your property, contents or vehicle, contact Allianz to lodge a claim.

  • Mensline Australia
    MensLine Australia is a telephone and online counselling service for men with family and relationship concerns. Support focuses on depression, anger and stress.

    Men's Referral Service
    Men's Referral Service is the central point of contact for men taking responsibility for their violent behaviour. Telephone counselling is available.

    White Ribbon
    White Ribbon provides an opportunity for men to discuss the complexities that influence attitudes and behaviours that contribute to violence against women, such as their violent behaviour.

  • Services Australia – Moving to Australia
    Support is available for visitors, migrants, refugees, newly arrived residents and asylum seekers living in Australia.

    Australian Red Cross Emergency Relief
    Funding to provide a small, one-off emergency relief payment to people on temporary visas who have little or no income and are not eligible for Centrelink assistance.

    Refugee Advice & Casework Service
    Advocacy and legal advice available for refugees and asylum seekers.

  • National Gambling Helpline
    National Gambling Helpline can provide support for anyone affected by gambling. Free, confidential and available 24/7.

    Register with Betstop
    BetStop, the National Self-Exclusion Register™, is a free Australian Government initiative that lets you block yourself from all licensed Australian online and phone gambling providers. You can register at any time.

    Directline
    Directline connects you to your state or territory’s Alcohol and Drug Information Service, offering free, confidential advice and guidance to link you with the most suitable support.

    National Alcohol & Other Drug Hotline
    The National Alcohol & Other Drug Hotline offers a free, confidential phone service providing counselling, guidance and information to support individuals facing addiction.

  • St Vincent de Paul Society
    St Vincent de Paul Society provides urgent crisis assistance as well as a wide range of ongoing support services.

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