We’re here to help
If you’re in financial difficulty or think you might miss a payment please get in touch as soon as you can.
If you’re within Australia, call NAB Assist, 1800 701 599, Monday to Friday, 8:00am - 8:00pm (AEST/ADST), Saturday, 9:00am - 1:00pm (AEST/ADST).
If you’re overseas, call NAB Assist, +61 3 86419142, Monday to Friday, 8:00am - 8:00pm (AEST/ADST), Saturday, 9:00am - 1:00pm (AEST/ADST).
If you’re in financial hardship due to Coronavirus, head to guidance during COVID-19.
Our support options
For all general banking enquiries over the phone, including interpreter services for customers who prefer to speak to us in a language other than English, contact Direct Consumer Servicing on 13 BANK (13 22 65). You may also find what you’re looking for at help and support.
If you are experiencing a vulnerability that impacts your ability to complete your banking, or you need an interpreter, contact our NAB Customer Support Hub on 1300 308 175.
We have a dedicated Indigenous Customer Service line to help Aboriginal and Torres Strait Islander customers, particularly those living in remote locations. Call 1800 966 100, or if you prefer to speak in an Indigenous language, we have an interpreter service that may speak your preferred language. Ask us about this service during your phone call.
Support for you
Anyone can experience financial difficulties and other vulnerabilities, so it’s okay to need a little help sometimes. The earlier you get in touch with us, the better we’ll be able to understand your situation and offer you further support. As everyone and every situation is different, once we get an understanding of your situation we can help you find the right solutions for you.
Stressed about money
If you’re struggling to make repayments it’s important that you contact us as soon as you can so we can discuss your options.
If you have a NAB credit card, home loan or personal loan call 1800 701 599.
If you have a business loan, contact 1300 961 577.
For customers on a low income, we have a range of low to no interest loans in partnership with Good Shepherd Microfinance Australia New Zealand.
MoneySmart, opens in new window is an Australian Government initiative that provides free tools, tips and guidance to help Australians take control of their money.
http://www.ndh.org.au/, opens in new window is a not-for-profit service that provides free, independent and confidential financial counselling to help people tackle their debt problems and get back on track.
https://wayforward.org.au/, opens in new window is a not-for-profit organisation whose sole purpose is to help people manage and repay their debts. Way Forward can help if you have debts across multiple banks, are experiencing financial difficulty and would benefit from someone working with the banks on your behalf.
https://www.gamblinghelponline.org.au/, opens in new window is a free, confidential service run by the Australian Government. It’s available 24 hours, 7 days a week for anyone affected by gambling. If you're concerned about your gambling, or someone else’s, you can also call our NAB Customer Support Hub on 1300 308 175. You can also learn how to restrict gambling transactions on your NAB cards.
http://www.creditsmart.org.au, opens in new window is an online self-help resource designed by the Australian Retail Credit Association. The information, tools and strategies on the site are designed to help you understand credit reporting and how you can view, control or repair your credit information. Further information on the impact of COVID-19, opens in new window on your credit health is also available.
Taking care of your health
As part of our commitment to supporting our customers at this extraordinary time, we’ve extended access to MyCoach for NAB customers until 31 Dec 2021. This will provide customers with access to confidential coaching and support for all aspects of life – physical, mental, social, professional and financial. Please call 1300 574 759 to make an appointment with a Benestar Clinician.
https://www.beyondblue.org.au/, opens in new window is a not-for-profit charity organisation that provides information and support to help everyone in Australia achieve their best possible mental health.
https://headtohealth.gov.au/about-us, opens in new window is an Australian Department of Health initiative. It brings together apps, online programs, online forums and phone services to help you find digital mental health organisations, information and resources to help improve your wellbeing or help someone you care about.
Lifeline, opens in new window is a national charity that provides all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.
https://www.servicesaustralia.gov.au/individuals/services/social-work-services?utm_id=7, opens in new window is an Australian Government department that can provide social work services and support for people going through difficult times.
https://www.ruok.org.au/, opens in new window is a suicide prevention charity that aims to inspire and empower everyone to meaningfully connect with the people around them and start a conversation with anyone who may be struggling.
https://www.myagedcare.gov.au/, opens in new window is the Australian Government’s starting point to plan for someone's aged care journey. It locates government funded services for help around the house or aged care homes.
Safety in your home
If you would like to talk to NAB about not being safe at home, call our NAB Customer Support Hub on 1300 308 175 or connect with one of the services below.
https://askizzy.org.au/, opens in new window is an A-Z directory of community support services. These include emergency housing, meals, money, legal advice, domestic and family violence support and more.
https://www.1800respect.org.au/, opens in new window exists to support anyone at risk of or impacted by sexual assault, domestic or family violence. For confidential support, counselling and information call 1800 737 732, 24 hours, 7 days a week. They can also direct you to local support services.
If you or someone you know may be at risk of, or experiencing elder abuse, call the National Elder Abuse Helpline on 1800 ELDERHelp (1800 353 374). This number will direct you to a state-based service.
If you or someone you know lives with a disability and may be at risk of, or experiencing abuse or neglect, call the https://www.jobaccess.gov.au/complaints/hotline, opens in new window hotline at 1800 880 052 or email email@example.com to report it and seek assistance.
http://www.relationships.org.au/, opens in new window is a community-based, not-for-profit organisation that provides relationship support services for all people in Australia. The organisation focusses on counselling, dispute resolution and supporting people in building positive and respectful relationships.
Find out how NAB is responding to domestic violence and the support we offer.
Being unemployed can be difficult. See below services to help you manage your finances and or find a new job.
The Centrelink Payment and Service Finder, opens in new window is a useful tool to see what government payments or services you may be eligible for.
The Australian government’s Jobactive website, opens in new window can direct you to many jobs available in both the public and private sector. If you’re looking to start your own business, Jobactive has information on where and how to begin, opens in new window.
myfuture, opens in new window is an online resource designed by Education Services Australia to help shape your future and make the right career decisions. It has information on different industries and their career opportunities, opens in new window, career planning, opens in new window, preparing for an interview, opens in new window, developing a cover letter , opens in new windowand more.
Know your rights
Sometimes we may need to seek expert assistance to help us understand and support our rights. See support services below to help you.
https://clcs.org.au/, opens in new window (CLCS) is an independent, not-for-profit, community-based organisation that provides free general legal assistance from more than 170 centres across Australia.
To learn about your workplace rights and obligations in Australia, including your pay and other entitlements, visit the https://www.fairwork.gov.au/, opens in new window website.
https://askizzy.org.au/, opens in new window is an A-Z directory of community services supports. This includes emergency housing, meals, money, legal advice, domestic and family violence support and more.
Support for your business
Unforeseen events and circumstances can impact your business and trigger financial difficulties, whatever stage your business is at. Our NAB Assist team can discuss with you a range of options and support to help your business bounce back from financial challenges. Call 1800 701 599 to speak with an advisor and review your options.
Or, to help take the guess work and stress out of some of your business challenges, refer to the ‘Business support services’ section below for further information.
Business support services
See NAB Business Fit for useful resources and podcasts about supporting the health and wellbeing needs of your business.
https://www.headsup.org.au, opens in new window provides a range of resources, information and advice for individuals and organisations to help create a mentally healthy workplace.
The http://www.agriculture.gov.au/ag-farm-food/drought/assistance/rural-financial-counselling-service, opens in new window is a free, specialised financial counselling service located in key agricultural communities in Australia to help you make the right decisions for your business.
https://www.sbms.org.au, opens in new window is a not-for-profit association connecting you with business mentors to seek advice and expertise.
The http://www.asbfeo.gov.au/node, opens in new window can assist and advocate for small businesses and family enterprises to enable them to grow and thrive.
The Australian Government has a portal of support for businesses in Australia, opens in new window. It can help you find information on grants, services and support to help your business succeed.
Customer Care Kit
Request financial assistance
If you’re having trouble making your repayments, you can request assistance.
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