HOW TO MAKE A CLAIM

Call MLC Life Insurance Claims on 1300 411 535

It’s easy to make a claim – call 1300 411 535, fill out the form and submit your claim. After your claim is assessed, you’ll be advised of the outcome as soon as possible.

A snapshot of this policy

Up to four benefits can be paid:

  • Living Assist Benefit of up to $800 per day to help with day-to-day living (provided you’re unable to perform at least 3 of the following activities - washing/bathing, dressing, eating, using the toilet or mobility without the assistance of a fulltime caregiver)
  • Homecare Assist Benefit of up to $200 per day to help pay the costs of home assistances such as: cleaning, cooking and minor alterations to your place of residence (only payable if you receive a Living Assist Benefit)
  • Transport Assist Benefit lump sum payment of up to $800 to help with transport costs to and from medical appointments in Australia (only payable if you receive a Living Assist Benefit)
  • Fracture Benefit lump sum payment of up to $40,000 for a fracture, depending on type (there are exclusions relating to osteoporosis)
  • Claim as often as you need to within the maximum benefit limit. See plan options.
  • Access to Best Doctors, a service which connects you with a network of over 50,000 leading medical specialists from around the world. It offers a second opinion when you need it most, helping you get the right diagnosis and treatment plan.

This snapshot is a guide only. Make sure you read the NAB Essentials Product Disclosure Statement (PDF, 388KB) for details of exclusions, limitations, eligibility, fees and charges and how benefits are calculated and paid. Please also read the NAB Financial Services Guide.

Frequently asked questions

How can I get more information?

Call 1300 133 252, 8am - 7pm Mon-Fri (AEST/AEDT).

How much does it cost?

Your premium is calculated based on your age when you apply, and the amount of insurance you choose.

What are the payment options?

You can pay monthly or fortnightly by credit card or direct debit.

What do I do if I want to change my level of cover?

To change your cover call 1300 411 535 between 8am - 7pm, Mon-Fri (AEST/AEDT).

I'm having trouble with my premium payment. What do I do?

If you're experiencing trouble with your premiums - for example, if you’ve missed one - please call us on 1300 411 535 between 8am - 7pm, Mon-Fri (AEST/AEDT) and we'll work something out.

What is a pre-existing condition?

For NAB Essential Injury means any illness or Injury that first occurred, appeared or was diagnosed before the start, increase (for the increased amount) or reinstatement of your policy, or for which you have experienced symptoms or received medical treatment leading to a diagnosis after the start of your policy, increase or reinstatement and while this cover is in force. This doesn’t include any illness or Injury you weren’t aware of, or couldn’t have been reasonably expected to be aware of.

Who do I contact if I have a complaint?

We're always trying to improve our customers' experience, but we know things don't always go the way they should. See how you can raise an issue with us, how it will be resolved and what to do if you're still not satisfied.

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Important Information

  • MLC Limited (MLCL) ABN 90 000 000 402, AFSL 230694 is the insurer and issuer of this insurance which has been branded and distributed by National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 (NAB).
  • This insurance is not a deposit with, a liability of, or guaranteed by NAB. MLC Limited uses the MLC brand under licence. MLC Limited is part of the Nippon Life Insurance Group and not a part of the NAB Group of Companies. MLC Limited may pay benefits to NAB and its related bodies corporate for the distribution of this product.
  • Any financial advice is general only and has not been prepared having regard to your personal circumstances. You should consider your personal circumstances before acting on any advice. You should consider the NAB Essentials Product Disclosure Statement (PDF, 388KB) or call 1300 133 252 before deciding whether to continue to hold the product. If you’d like more comprehensive and individually tailored insurance, speak to a financial adviser on 1300 558 863.
  • Your access to the Best Doctors service is arranged by MLC Limited. For terms and conditions that apply to the service go to mlcinsurance.com.au/bestdoctors.